Under what circumstances related to inadequate internet connectivity will Acumera not be liable to a Dq Treat Participating Location?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
Participating Location acknowledges that Acumera does not provide and does not manage Participating Location's Internet circuit and is not responsible for the performance of said circuit and assumes no liability for issues with Internet speed or performance related to the Internet circuit.
Furthermore, Participating Location's acknowledges that if their Internet connectivity is not a terrestrial (landbased) high-speed always-on cable, broadband, fiber, or dedicated circuit (i.e.
T1 or similar), Acumera services may not perform optimally and that under such circumstances Acumera shall have no liability to Participating Location for issues caused by any inadequate or faulty Internet circuit.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, Acumera, the provider of certain technology services, has specific limitations regarding its liability related to internet connectivity at participating locations. Acumera is not responsible for the performance of the internet circuit provided to the Dq Treat location, nor do they manage it. This means Acumera is not liable for issues related to internet speed or general performance of the internet connection.
Specifically, Acumera assumes no liability if the Dq Treat location does not use a terrestrial (land-based) high-speed, always-on internet connection. Acceptable connection types include cable, broadband, fiber, or a dedicated circuit like a T1 line. If a Dq Treat franchisee uses a different type of internet connection, Acumera's services might not function optimally.
Under these circumstances, Acumera is not liable for any issues caused by an inadequate or faulty internet circuit. This is a critical point for prospective franchisees to consider, as it highlights the importance of ensuring a robust and compatible internet connection to support Acumera's services at their Dq Treat location. Franchisees should confirm the available internet options at their chosen location and understand the potential implications of using a non-recommended connection type.