Under what circumstances does PAR reserve the right to charge a Dq Treat Participating Location its time-and-materials rates for Advance Exchange Services?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
ourly rate of $175.00/hour in 30-minute increments.
REVISIT FEE: The Participating Location is responsible for revisits to a Participating Location after completion of the Installation Services due to issues outside of PAR's control and attributable to the Participating Location's acts or omissions. Such revisits will be invoiced at PAR's standard hourly rate of $175.00/hour in 30-minute increments. The Participating Location will not be invoiced for revisits due to issues within PAR's control.
OUT OF SCOPE SERVICE FEES: PAR Approved out of scope services will be invoiced at $175 per hour in 30 minute increments.
INSTALLATION DELAY AND ABORT SCENARIOS: Refer to the Installation and Abort Scenarios as set forth in the Dairy Queen Installation Guide.
Hardware Maintenance Services. Participating Location may elect from two (2) different Equipment coverage options (Tier A or Tier B) based on the type of Equipment that the Participating Location wants to cover under the hardware maintenance services. The options are:
Tier A: As defined in Schedule D-1 of the Participation Agreement Tier B: As defined in Schedule D-1 of the Participation Agreement
Once Participating Location elects either Tier A or Tier B, then the Participating Location must choose either Advance Exchange Services or On-Site Remedial Maintenance Services for such Equipment.
Participating Location may later elect to switch from Tier A to Tier B, or Tier B to Tier A. Participating Location may also later elect to switch from Advance Exchange Services to On-Site Remedial Maintenance Services, or from On-Site Remedial Maintenance Services to Advance Exchange Services. If Participating Location wants to make any such change, they must notify PAR via email at contractadmin@part
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, if a Participating Location elects to switch from Tier A to Tier B hardware maintenance services, any Equipment not previously covered under Tier A must be certified by PAR to be in proper operating condition before becoming eligible for Tier B. This certification, along with any necessary repairs or adjustments to bring the Equipment into proper operating condition, will be charged at a rate of $300 plus the agreed-upon time and material rates for the repairs.
If the Equipment not covered under Tier A requires repair, the Dq Treat Participating Location has the option to either have the Equipment repaired at the specified rates or purchase new Equipment. Once PAR accepts the Equipment and deems it eligible for hardware maintenance services, it will be covered under Tier B Advance Exchange and/or On-Site Remedial Maintenance Services, depending on the Participating Location's selection.
Additionally, if a Dq Treat Participating Location's hardware maintenance services have lapsed for more than three months, the Equipment must be certified by PAR before becoming eligible for hardware maintenance services again. This recertification process would also be subject to the $300 fee plus time and materials for any needed repairs to bring the equipment back to proper operating condition. This ensures that all equipment under the maintenance program meets the required standards for service.