What training requirements must Dq Treat designated and assistant managers complete?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
At all times for the Restaurant, Licensee must have a Designated Manager and one Assistant Manager if the Restaurant is Licensee's first DQ® treat restaurant, or only a Designated Manager if the Restaurant is License's second or more DQ® treat restaurants, who have all successfully completed all training required by Company prior to starting any management duties.
Any new or replacement Designated Manager or Assistant Manager must meet Company's then current training requirements for DQ® treat restaurant managers.
Source: Item 15 — UItem 15U***:** U**Obligation to Participate in the Actual Operation of the Franchise Business (FDD page 51)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, designated and assistant managers must successfully complete all training required by the company before starting any management duties. If a franchisee is opening their first Dq Treat location, they must have both a designated manager and an assistant manager. However, if it is the franchisee's second or subsequent location, only a designated manager is required. Any new or replacement designated or assistant manager must meet Dq Treat's current training requirements for managers.
The training program includes Product & Equipment and Service, Management, and Financial Basics Training (phases 1 and 2), which lasts about 2 1/2 weeks and must be completed within 6 months prior to opening. There is also People, PRIDE and Profit Training (phase 3), which lasts 4 days and must be completed before opening. The training involves reference material packets, workbooks, hands-on demonstrations and practice, reviews, lectures, exams, classroom discussion, product knowledge tests, and skill assessments. Students are required to bring a laptop computer or tablet with internet access to in-store training.
Prior to attending the training program, trainees must pass the MTRA (measuring leadership, customer service, decision-making, prioritizing and business math) and have current SERVSAFE certification. The franchisee is responsible for all training fees, costs, travel, living expenses, salaries, benefits, and other expenses associated with the training program, the MTRA, and the SERVSAFE course. If a trainee does not pass People, PRIDE, and Profit Training (phase 3) within six months after phase 2 completion, the franchisee must pay an additional $1,000 per person for phase 3 completion.
The franchisee must also provide a restaurant management plan as part of the franchise application, detailing the qualifications, roles, and responsibilities of all individuals involved in the franchise, including the designated and assistant managers. This plan should include resumes and work histories for each person, specifying their duties and responsibilities. The plan should also identify who will attend the company training program.