What are the specific requirements for maintaining the cleanliness and sanitation of a Dq Treat store (Item 9)?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
- 6.7 Health and Sanitation. The Restaurant must be operated and maintained at all times in compliance with all applicable health and sanitary standards prescribed by governmental authority. Licensee must also comply with any higher standards that Company prescribes. In addition, if the Restaurant is subject to any sanitary or health inspection by any governmental authorities under which it may be rated in one or more classification, it must be maintained and operated so as to be rated in the highest available health and sanitary classification by the inspecting governmental agency. If Licensee fails to be rated
in the highest classification or receives any notice that it is not in compliance with all applicable health and sanitary standards, it must immediately notify Company of the failure or noncompliance and resolve all non-compliant issues.
- 6.10 Operating Procedures. Licensee must comply with the required standards, procedures, techniques, and management systems described in the Operations Manual relating to the development and operation of the Restaurant, including product preparation, menu, storage, uniforms, financial management, equipment, facility maintenance, and sanitation.
- 6.11 Operations Manual. Company will provide on loan to Licensee, during the term of this agreement, a hard copy or electronic or online access to the Operations Manual. The Operations Manual will contain mandatory and suggested specifications, standards and operating procedures that Company develops for DQ® restaurants and information relating to Licensee's other obligations. Any required specifications, standards and operating procedures exist to protect Company's interest in the System and the Trademarks and to create a uniform customer experience, and not for the purpose of establishing any control or duty to take control over those matters that are reserved to Licensee. Company may add to, and otherwise modify, the Operations Manual to reflect changes in authorized products and services, the Company required maximum, minimum, or other prices for Menu items, and specifications, standards and operating procedures of a DQ® restaurant. Company will provide Licensee with notification of any additions and modifications to the Operations Manual. The master copy of the Operations Manual that Company maintains at its principal office or on its website will control if there is a dispute involving the contents of the Operations Manual. Licensee must, at its expense, comply with all provisions of the Operations Manual.
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, franchisees must operate and maintain their restaurants in compliance with all applicable health and sanitary standards prescribed by governmental authorities. Dq Treat also mandates compliance with any higher standards that the company prescribes. If a Dq Treat restaurant is subject to sanitary or health inspections by governmental authorities, resulting in a classification rating, the restaurant must be maintained and operated to achieve the highest available health and sanitary classification by the inspecting governmental agency.
If a Dq Treat franchisee fails to achieve the highest classification or receives notice of non-compliance with applicable health and sanitary standards, they must immediately notify Dq Treat of the failure or noncompliance and resolve all non-compliant issues. Furthermore, franchisees must comply with the required standards, procedures, techniques, and management systems described in the Operations Manual relating to the development and operation of the restaurant, including sanitation.
In practical terms, this means a Dq Treat franchisee must stay informed about and adhere to all local, state, and federal health codes. They must also implement any additional sanitation protocols or standards set by Dq Treat itself, which may exceed those governmental requirements. Regular self-inspections and staff training on hygiene practices are essential to maintaining the required standards. Failure to comply can result in penalties from health authorities and potential intervention from Dq Treat to ensure compliance.
The Operations Manual contains mandatory and suggested specifications, standards, and operating procedures that Dq Treat develops for its restaurants, including information relating to the franchisee's obligations regarding sanitation. Dq Treat may add to, and otherwise modify, the Operations Manual to reflect changes in specifications, standards, and operating procedures of a Dq Treat restaurant. The master copy of the Operations Manual that Dq Treat maintains at its principal office or on its website will control if there is a dispute involving the contents of the Operations Manual. The franchisee must comply with all provisions of the Operations Manual at its expense.