What are the specific obligations of a Dq Treat franchisee regarding customer service (Item 9)?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
| Obligation | Section in agreement | Disclosure document item |
|---|---|---|
| a. Site selection and | Franchise Agreement – Section 2.1, 5.1, 5.6 | Items 5, 7, and 11 |
| acquisition/lease | Franchise Application | |
| b. Pre-opening | Franchise Agreement – Section 6.1-6.5, 6.15 | Items 5, 7, 8 and 11 |
| purchase/leases | ||
| c. Site development and other pre-opening requirements | Franchise Agreement – Section 2.2, 5.1 Design Services Agreement Construction Consultation Services Agreement | Items 5, 7, and 11 |
| d. Initial and ongoing training | Franchise Agreement – Section 2.2, 7.1-7.8, 11.3 | Items 5 and 11 |
| e. Opening | Franchise Agreement – Section 2.2 | Items 5 and 11 |
| f. Fees | Franchise Agreement – Section 9.1-9.7 Franchise Application | Items 5, 6 and 7 |
| g. Compliance with standards | Franchise Agreement – Section 6 | Items 11 and 16 |
| and policies/Operating | ||
| Manual | ||
| h. Trademarks and proprietary | Franchise Agreement – Section 3, 6.3, 6.12 | Items 13 and 14 |
| information | ||
| i. Restrictions on | Franchise Agreement – Section 6 | Items 8, 11 and 16 |
| products/services offered | ||
| j. Warranty and customer | Not applicable | Not applicable |
| service requirements | ||
| k. Territorial development and | Not applicable | Not Applicable |
| sales quotas | ||
| l. Ongoing product/service | Franchise Agreement – Section 6 | Items 8 and 11 |
| purchases |
What This Means (2025 FDD)
According to the 2025 Dq Treat Franchise Disclosure Document, Item 9 outlines the franchisee's obligations. However, it explicitly states that there are no applicable obligations related to warranty and customer service requirements.
While there are no specific, enumerated customer service obligations listed in Item 9, franchisees are still expected to adhere to the standards and procedures outlined in Dq Treat's Operations Manual, as referenced in section 6.10. This manual contains mandatory and suggested specifications, standards, and operating procedures that Dq Treat develops for its restaurants, including information relating to the franchisee's obligations. These standards exist to protect Dq Treat's interest in the system and trademarks and to create a uniform customer experience.
Therefore, although Item 9 does not list specific customer service obligations, Dq Treat franchisees must still comply with the standards, procedures, techniques, and management systems described in the Operations Manual, which would likely include elements of customer service. A prospective franchisee should carefully review the Operations Manual to understand these expectations and how they contribute to the overall customer experience and brand reputation of Dq Treat.