Are Dq Treat sales orders cancellable by the customer?

Based on the 2025 Dq Treat Franchise Disclosure Document, it is not explicitly stated whether a customer can cancel a sales order. However, the document does discuss circumstances under which PAR (ParTech, Inc.) can cancel a sales order/purchase order. If PAR declares a force majeure event, the sales order/purchase order remains in effect for 60 days. After this period, PAR can cancel any unperformed portion of the order with written notice to the participating location (the franchisee) without liability.

Additionally, the document outlines conditions under which PAR can take action if the participating location defaults on its obligations. These include failure to make payments, refusal to accept equipment, or insolvency. In such cases, PAR has several remedies, including declaring the entire amount unpaid and repossessing the equipment. These stipulations primarily concern the relationship between PAR and the franchisee regarding equipment and software orders, not the end customer's ability to cancel an order.

To fully understand the policies regarding customer order cancellations, a prospective Dq Treat franchisee should directly inquire with the franchisor about the specific terms and conditions applicable to customer orders, including any limitations or procedures for cancellations. This information would likely be part of the operating manual or other training materials provided to franchisees.