What is the responsibility of a Dq Treat franchisee regarding the Punchh Services Status page?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
A. DevOps: DevOps' main purpose is to ensure overall Services are available and accessible.
DevOps is responsible for 24/7 Services Monitoring, Maintenance and Triage. DevOps interacts with Customer via an accessible Status page, only when a Service Outage is experienced. It is Customer's responsibility to subscribe to Status page and subsequent notices. The default location for this page is http://status.punchh.com, although this may vary by Customer.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, Dq Treat uses Punchh for its loyalty program. DevOps, a part of Punchh Services, ensures the overall services are available and accessible. DevOps is responsible for 24/7 Services Monitoring, Maintenance, and Triage.
Dq Treat interacts with its customers via an accessible Status page, only when a Service Outage is experienced. It is Dq Treat's responsibility to subscribe to the Status page and subsequent notices. The default location for this page is http://status.punchh.com, although this may vary by Customer.
Therefore, it is the responsibility of Dq Treat, not the franchisee, to subscribe to the Punchh Services Status page to receive notifications regarding service outages. However, since Punchh also enters into participation agreements with participating franchisee locations, it would be prudent for the franchisee to also monitor the status page.