What resources must a Dq Treat franchisee designate to communicate with the Help Desk?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
- (B) Internet Access. Licensee must have access at all times to the internet (or future form of electronic communication) at the Restaurant through an established service provider. Licensee must purchase, install and maintain a minimum of one DSL or cable/broadband internet connection and (if required by Company) one additional phone line or other future required communication access device that are exclusively designated and permanently connected to the EPOS System and any required Computer Systems. If the Restaurant is in an area without DSL or cable/broadband internet access, Company may require Licensee to install either a satellite connection, up to three additional phone lines, or any other communication access device or devices necessary to enable Company to communicate with the Restaurant on the same basis as with other newly built DQ® locations. Company may designate the specifications of any future required communication access device or method.
- (C) Electronic Communication. Licensee must maintain and regularly use an active email account or other form of electronic communication designated by Company, and keep Company informed of Licensee's contact information.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to the 2025 Dq Treat FDD, franchisees must have specific resources available to communicate with the Help Desk. Dq Treat requires franchisees to have access to the internet at all times through an established service provider. This includes purchasing, installing, and maintaining at least one DSL or cable/broadband internet connection.
Additionally, if required by Dq Treat, franchisees must have one additional phone line or another communication access device that is exclusively designated and permanently connected to the EPOS System and any required Computer Systems. For restaurants in areas without DSL or cable/broadband internet access, Dq Treat may require a satellite connection, up to three additional phone lines, or any other communication access device necessary for communication.
Furthermore, Dq Treat franchisees must maintain and regularly use an active email account or another form of electronic communication designated by the company. Franchisees are also responsible for keeping Dq Treat informed of their current contact information. These requirements ensure that Dq Treat and its franchisees can maintain consistent and reliable communication for support and operational needs.