What is the purpose of the Subscription Software Services (SSS) for Dq Treat participating locations?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
These Subscription Software Services ("SSS") Terms and Conditions ("SSS Terms") provides Participating Location with a license and right to use and access PAR's proprietary web-based restaurant point of sale software service.
- b. PAR will provide the Subscription Software Services or SSS through a hosted server environment and through a licensed desktop software client ("Licensed Software") that will act as the interface to the SSS. PAR hereby grants Participating Location a personal, non-transferable, and non-exclusive right and limited license to use the Licensed Software and all digital and printed documentation, training material, and other documentation and material provided by PAR to Participating Location ("Documentation") in connection with the SSS solely for the purpose of managing Participating Location's internal business.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, the Subscription Software Services (SSS) provides participating locations with a license and the right to use and access PAR's proprietary web-based restaurant point of sale software service. PAR provides these services through a hosted server environment and a licensed desktop software client, which acts as the interface to the SSS. Dq Treat franchisees receive a personal, non-transferable, non-exclusive, and limited license to use the licensed software, along with all related documentation and training materials. This is specifically for managing the location's internal business operations.
The SSS enables franchisees to process point-of-sale transactions, including opening and closing orders in-store. It also allows them to use the administrative portal to make and publish menu changes and communicate with the service through an application programming interface (API). However, the FDD specifies conditions under which the SSS might be unavailable, such as during scheduled maintenance, outages caused by the franchisee's own systems, or failures by third-party service providers.
PAR warrants that it will maintain the online availability of the SSS. PAR provides monthly reports to Dairy Queen regarding its performance related to these availability warranties. If PAR fails to meet these warranties, resulting in service level credits, these credits will be applied to the participating location's subsequent month's SSS service fees. Franchisees must notify PAR if they are unable to transact an order or use the SSS by contacting the PAR help desk.