Will Punchh assist Dq Treat in developing a transition assistance plan if requested?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
- 11.5.ii. Development of Transition Assistance Plan.
If requested by Customer, Punchh will assist Customer and/or a third-party service provider designated by Customer in developing a transition assistance plan, methodology and timeline.
- 11.5.iii. Comparable Prices.
Punchh will provide the Services during the Transition Assistance Period at prices no worse to Customer (and Participating Locations) than those for comparable Services prior to termination, or if comparable Services were not performed for Customer (or Participating Locations) prior to termination or expiration, then at prices no worse than the fair market value for such services.
- 11.5.iv. Transition Assistance Services.
At Customer's request, Punchh will provide additional Professional Services during the Transition Assistance Period, which services and the cost, if any, shall be mutually agreed upon by the Parties in a SOW.
Such additional Professional Services provided in conjunction with the Transition Assistance Services may be paid directly by Customer or by each Participating Location (as mutually agreed).
11.5.v. Absolute Obligation. Punchh agrees that it has an absolute and unconditional obligation to provide Customer (and Participating Locations) with Transition Assistance Services, and unless part of the mutually agreed upon Transition Assistance Plan, both Parties agree to continue to adhere to all requirements of this Agreement.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to the 2025 Dq Treat FDD, Punchh, a service provider, will assist Dq Treat franchisees in developing a transition assistance plan if requested. This plan can involve Dq Treat, the franchisee, and/or a third-party service provider designated by the franchisee. Punchh will also provide applicable requirements, training material, and other documentation relating to the Punchh Platform and Services as is generally available to other Punchh customers. They will also answer reasonable questions regarding the Punchh Platform and the Services on an as-needed basis.
During the Transition Assistance Period, Punchh will provide services at prices no worse than those before termination. If comparable services were not previously performed, the prices will be no worse than the fair market value for such services. The Transition Assistance Period is defined as 12 months for the transition of services to the customer or another supplier, beginning upon the expiration or termination of the agreement.
Additionally, Punchh will provide extra Professional Services during the Transition Assistance Period if requested. The specific services and their costs, if any, must be mutually agreed upon by both parties in a Statement of Work (SOW). These additional services may be paid directly by the franchisee or by each Participating Location, as mutually agreed. Punchh has an unconditional obligation to provide Transition Assistance Services to Dq Treat and its Participating Locations, adhering to all agreement requirements unless otherwise agreed upon in the Transition Assistance Plan.