What are the PPM call priority P1 hours for Dq Treat?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
| Call Priority | PPM (all times are Local Site Time) |
|---|---|
| P1 | 8 |
| a.m. | |
| – | |
| 12 | |
| midnight | |
| - | |
| 7 | |
| Days/week | |
| P2 | 8 |
| a.m. | |
| - | |
| 12 | |
| midnight | |
| - | |
| Monday | |
| thru | |
| Saturday | |
| only, | |
| excluding | |
| PAR | |
| Holidays |
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to the 2025 Dq Treat FDD, P1 calls, which are the highest priority, are addressed under the PPM (presumably, the 'Preventative Maintenance Program'). For Dq Treat franchisees, P1 support is available from 8 a.m. to 12 midnight, seven days a week, local site time. This means that if a critical system failure occurs, such as a significant number of terminals being down, Dq Treat franchisees can expect prioritized support during these hours to resolve the issue.
The FDD also defines what constitutes a P1 level issue. These include situations where 50% of front counter terminals, drive-thru terminals, or KVS (Kitchen Video System) monitors are not functioning. These are considered critical failures that severely impact store operations, justifying the highest level of support priority. Dq Treat aims to provide prompt attention to these issues to minimize disruption to the franchisee's business.
Understanding these call priorities and support hours is crucial for a prospective Dq Treat franchisee. It sets expectations for the level of support available and when it is accessible. Knowing the definitions of P1, P2, and P3 issues helps the franchisee appropriately categorize problems when requesting assistance, ensuring that critical issues receive immediate attention as outlined in the franchise agreement.