What phone number should a Dq Treat participating location call to make a warranty claim?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
[Item 17: The following paragraph is added to the end of Item 17 of the Disclosure Document:]
- (e) Warranty Claims.
To make a claim for a breach of Warranty (a "Warranty Claim"), Participating Location must notify PAR of a defect or breach during the applicable Warranty Period by calling 1-800- 458-6898.
No return of the Equipment (including AE Equipment) will be accepted without a Return Material Authorization ("RMA") number provided by PAR's Sales Administration Department (at 800- 448-6505).
If the defect or breach is not discovered and the Warranty Claim made within the applicable Warranty Period, the Warranty Claim shall be waived.
The required notice of defect or breach must specify the facts constituting the defect or breach and the existence of the defect or breach must be verified by PAR.
Participating Location agrees to return any allegedly defective Equipment to PAR, and PAR will, at its option and expense (including shipment via ground transportation), either replace the defective Equipment or repair the defective Equipment at PAR's facility (depot repair).
Participating Location agrees to be responsible for the proper packing of any Equipment returned to PAR for repairs and to assume the entire risk of loss or damages during return of any allegedly defective or defective Equipment to PAR directly caused by the improper packing of any Equipment returned to PAR.
Any replacement Equipment supplied by PAR in connection with the Equipment Warranty is subject to the same warranty for the remaining original Equipment Warranty Period.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to the 2025 Dq Treat FDD, a participating location must call 1-800-458-6898 to make a warranty claim for a breach of warranty during the applicable warranty period. The franchisee must notify PAR (presumably the equipment supplier) of the defect or breach during the warranty period.
If the defect or breach is not discovered and the warranty claim is not made within the applicable warranty period, the claim will be waived. The notice of defect or breach must specify the facts constituting the defect or breach, and PAR must verify the existence of the defect or breach.
The Dq Treat franchisee agrees to return any allegedly defective equipment to PAR. PAR will, at its option and expense, either replace the defective equipment or repair it at PAR's facility. The franchisee is responsible for properly packing any equipment returned for repairs and assumes the risk of loss or damages during the return caused by improper packing. Any replacement equipment supplied by PAR is subject to the same warranty for the remaining original equipment warranty period.