What is the Dq Treat Participating Location's obligation upon receiving replacement equipment from PAR?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
Participating Location must acknowledge receipt of replacement Equipment by signing the freight carrier air bill or similar shipping/delivery documentation accompanying the replacement Equipment.
- (d) Return of Defective AE Equipment.
PAR will provide Participating Location with a pre-paid shipping label and packaging instructions for the return of the defective AE Equipment to PAR.
Participating Location will return the defective AE Equipment to PAR using the corresponding replacement Equipment packaging (PAR will ship replacement Equipment in reusable packaging).
Participating Location should be prepared to return ship the defective AE Equipment within two (2) business days of Participating Location's receipt of the replacement Equipment; however, the defective AE Equipment must be returned to PAR no later than 14 days of Participating Location's receipt of the replacement Equipment.
If Participating Location fails to return the defective AE Equipment within such 14-day period, PAR will notify Participating Location that it has not received the return of the defective AE Equipment, and if Participating Location does not return such defective AE Equipment within 14 days after such notification, Participating Location will be required to purchase the replacement Equipment and pay a 10% restocking fee; and, if Participating Location fails to pay the invoice for such replacement Equipment, then the Equipment Warranty on the replacement Equipment will be ineffective until Participating Location's account is current.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, when a Participating Location receives replacement equipment from PAR under the Advance Exchange Services, they have specific obligations regarding the return of the defective equipment. Upon receiving the replacement equipment, the Participating Location must acknowledge its receipt by signing the freight carrier's air bill or similar shipping/delivery documentation. PAR will provide a pre-paid shipping label and packaging instructions for the return of the defective equipment. The franchisee is expected to use the packaging from the replacement equipment to return the defective item.
The franchisee should be prepared to ship the defective equipment back to PAR within two business days of receiving the replacement. However, the defective equipment must be returned no later than 14 days after receipt of the replacement. If the defective equipment is not returned within this 14-day period, PAR will notify the Participating Location of the overdue return.
If the Participating Location fails to return the defective equipment within 14 days after this notification, they will be required to purchase the replacement equipment and pay a 10% restocking fee. Furthermore, if the franchisee fails to pay the invoice for the replacement equipment, the Equipment Warranty on the replacement equipment will become ineffective until the account is brought current. This policy ensures that Dq Treat franchisees promptly return defective equipment to maintain the integrity of the Advance Exchange Services program.