What is the minimum number of DSL or cable/broadband internet connections a Dq Treat licensee must maintain?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
- (B) Internet Access. Licensee must have access at all times to the internet (or future form of electronic communication) at the Restaurant through an established service provider. Licensee must purchase, install and maintain a minimum of one DSL or cable/broadband internet connection and (if required by Company) one additional phone line or other future required communication access device that are exclusively designated and permanently connected to the EPOS System and any required Computer Systems. If the Restaurant is in an area without DSL or cable/broadband internet access, Company may require Licensee to install either a satellite connection, up to three additional phone lines, or any other communication access device or devices necessary to enable Company to communicate with the Restaurant on the same basis as with other newly built DQ® locations. Company may designate the specifications of any future required communication access device or method.
- (C) Electronic Communication. Licensee must maintain and regularly use an active email account or other form of electronic communication designated by Company, and keep Company informed of Licensee's contact information.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to the 2025 Dq Treat FDD, a licensee must maintain at least one DSL or cable/broadband internet connection at the restaurant. This connection must be exclusively designated and permanently connected to the EPOS system and any required computer systems.
In areas where DSL or cable/broadband internet access is unavailable, Dq Treat may require the licensee to install a satellite connection, up to three additional phone lines, or any other communication access device necessary for communication with the restaurant, similar to newly built DQ locations. Dq Treat retains the right to specify the requirements for any future communication access devices or methods.
The licensee is also obligated to maintain and regularly use an active email account or another form of electronic communication designated by Dq Treat, and must keep Dq Treat informed of their contact information. This ensures that Dq Treat can effectively communicate with the franchisee regarding operational updates, training, and other important information.