For Dq Treat locations, is the on-site technician responsible for testing business applications after the Acumera CXD or Firewall installation?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
On‐site technician does not test business applications following installation. Acumera will work with an on‐site location contact to have them test each application specified for connectivity and to ensure they are functioning as they were prior to the CXD or Firewall install. Acumera is not responsible if applications are not functioning as they were prior to installation if they are not identified by the on‐site contact for testing.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to the 2025 Dq Treat FDD, the on-site technician is not responsible for testing business applications after the installation of the Acumera CXD or Firewall. Instead, Acumera will coordinate with an on-site contact at the Dq Treat location to test each application to ensure connectivity and proper function after the installation.
It is important that the on-site contact identifies all critical applications for testing. Acumera is not liable if applications fail to function as they did before the installation if these applications were not specified for testing by the on-site contact. This places the onus on the franchisee to ensure all business-critical applications are identified and tested.
This division of responsibility means the Dq Treat franchisee or their designated staff must actively participate in the testing process. They need to be prepared to allocate time and resources to thoroughly check all applications. This may involve coordinating with various vendors to resolve any connectivity or functionality issues that arise during or after the installation. The franchisee should also maintain clear communication with Acumera throughout the installation and testing phases to avoid potential disruptions to business operations.