For Dq Treat locations, what is the customer's responsibility regarding testing applications after Acumera Services are installed?

According to Dq Treat's 2025 Franchise Disclosure Document, after Acumera Services are installed, Dq Treat will work with an on-site contact to test each application specified for connectivity. This is to ensure that the applications are functioning as they were before the Acumera Services installation. However, Acumera is not responsible if applications do not function as they did prior to the installation if the on-site contact does not identify them for testing. This applies to both remote and on-site installations.

For a Dq Treat franchisee, this means it is crucial to have a designated on-site contact who can work with Acumera to test all business applications after the installation of Acumera Services. The franchisee must provide a list of all business applications to Acumera prior to installation to ensure the CXD or Firewall is configured properly to allow those applications to function as before. This proactive approach helps ensure that all applications are properly configured and functioning correctly after the installation.

If issues arise with applications post-installation, Dq Treat franchisees should be aware that Acumera's responsibility is limited to the applications identified for testing. Therefore, it is in the franchisee's best interest to ensure that all critical applications are included in the testing process. Additionally, franchisees should provide contact information for vendors of connected systems to facilitate troubleshooting if necessary. This will help ensure a smooth transition and minimize any potential disruptions to business operations.