Must a Dq Treat licensee use future updates to the EPOS system or computer systems?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
Licensee will be required to use and, at Company's discretion, pay for all future updates, supplements and modifications to the EPOS System or Computer Systems. Licensee must allow Company access to Licensee's EPOS System and the Computer Systems, and the data and information they collect and store, at such times and in such a manner as Company periodically designates. Licensee must keep all financial information and customer data produced by or otherwise located on Licensee's EPOS System or Computer Systems secure at all times.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, franchisees are required to use all future updates, supplements, and modifications to the EPOS (Electronic Point of Sale) system or computer systems. The franchisee may also be required to pay for these updates at Dq Treat's discretion.
This means that as Dq Treat updates its technology, franchisees must adopt those changes in their restaurants. This ensures uniformity and compatibility across all Dq Treat locations, which can be important for brand consistency and data management.
The franchisee must also allow Dq Treat access to the EPOS system and computer systems, including all data and information collected, at times and in a manner designated by Dq Treat. Franchisees are also responsible for keeping all financial information and customer data secure at all times.
This requirement ensures that Dq Treat can monitor sales, inventory, and customer data across all franchise locations. It also allows Dq Treat to provide support and updates to the EPOS system and computer systems remotely. Franchisees should factor in potential costs for these updates and the ongoing maintenance of these systems.