When installing Acumera services for Dq Treat, what should a customer NOT do with the external cellular gateway?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
- If an external cellular gateway is provided, the cellular gateway should be mounted on the wall near the firewall and must NOT be placed to rest directly on top of the firewall or any other electronic equipment as connectivity to the cellular network will be unreliable.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, when installing Acumera services, the external cellular gateway should be mounted on the wall near the firewall. It is critical that the cellular gateway is not placed directly on top of the firewall or any other electronic equipment.
This instruction is important because placing the cellular gateway on top of other electronic equipment can cause unreliable connectivity to the cellular network. This could disrupt the backup cellular service, which is intended to provide temporary internet connectivity when the primary data circuit is inoperable.
By following the mounting instructions, Dq Treat franchisees can help ensure that the Acumera cellular backup service functions correctly when needed, maintaining essential business operations such as credit card processing during a primary internet outage.