What happens if the Acumera equipment for a Dq Treat location is not received or is damaged during shipping?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
Title to any Equipment passes to Customer upon shipment (FOB Origin).
If any Equipment is not received by the Participating Location or is damaged in the shipping process, Acumera will replace that Equipment with no additional charge to the Participating Location.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, if the Acumera equipment is not received by the Participating Location or is damaged during shipping, Acumera will replace the equipment at no additional charge to the franchisee. This protects the franchisee from incurring additional costs due to shipping issues.
However, it is important to note that title to the equipment passes to the customer (the franchisee) upon shipment from the origin point. This means that while Acumera is responsible for replacing lost or damaged equipment during shipping, the franchisee technically owns the equipment once it leaves Acumera's facilities.
This arrangement is beneficial for Dq Treat franchisees as it ensures they will receive the necessary equipment to operate their business without unexpected expenses related to shipping problems. Franchisees should confirm the specific procedures for reporting and documenting any shipping damages or losses with Acumera to ensure a smooth replacement process.