For Dq Treat franchisees, under what circumstances might emergency updates to the Device Software and PARPay Service be made during business hours, and what is PAR's obligation in such a case?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
Updates and fixes may need to be made to the Device Software and PARPay Service on an emergency basis during business hours. If such emergency updates are needed, PAR will coordinate with Participating Location to determine when such updates can be made.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, updates and fixes to the Device Software and PARPay Service are generally scheduled between 2:00 am and 5:00 am EST. However, emergency updates may be necessary during business hours. In such cases, PAR, the service provider, is obligated to coordinate with the Dq Treat Participating Location (franchisee) to determine a suitable time for these emergency updates. This coordination aims to minimize disruption to the franchisee's business operations.
This means that while PAR has the right to implement emergency updates, they cannot do so unilaterally during business hours. They must communicate with the franchisee to find a mutually agreeable time. This protects the franchisee from unexpected downtime that could negatively impact sales and customer service.
For a prospective Dq Treat franchisee, this indicates a level of consideration from PAR regarding the impact of system updates on daily operations. It's important to confirm with current franchisees how well this coordination works in practice and whether emergency updates have caused significant disruptions in the past. Understanding the frequency and impact of these emergency updates can help a potential franchisee better prepare for and manage potential downtime.