For Dq Treat franchisees, during what period will PAR provide RMS Service availability?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
ment Equipment will be ineffective until Participating Location's account is current. PAR reserves the right to charge Participating Location PAR's then-current time-and-materials rates for Advance Exchange Services provided to Participating Location when PAR determines that the root cause of the defective AE Equipment was as a result of events or circumstances described in Section 7(b)(ii)) below. If PAR determines that more than 50% of the AE Equipment returned by Participating Location in any consecutive six (6) month period was not defective, Participating Location will be invoiced diagnostic and handling fees for each subsequent defective AE Equipment returned where no defect is found.
- 6. On-Site Remedial Maintenance Services (If Applicable)
- (a) On-Site Remedial Maintenance Services. PAR will provide on-site remedial maintenance services for the Equipment ("RMS Equipment") identified and set forth in the Sales Order/Purchase Order (the "RMS Service" and/or "On-Site Maintenance Services") as follows:
- (b) Principle Periods of Maintenance. PAR will provide RMS Service availability during the Principal Period of Maintenance ("PPM") set forth below:
| Call Priority | PPM (all times are Local Site Time)
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, PAR will provide on-site remedial maintenance services (RMS) for the equipment identified in the Sales Order/Purchase Order during the Principal Period of Maintenance (PPM). The FDD specifies that PAR will offer RMS service as needed during the PPM after the Participating Location notifies them and PAR's technical assistance confirms that the RMS equipment is inoperative or malfunctioning.
This maintenance includes repairing or replacing parts that PAR deems necessary to restore the RMS equipment to proper working order. However, PAR retains ownership of all maintenance materials, tools, documentation, replaced parts, and diagnostic equipment. PAR also reserves the right to decline RMS services if conditions at the Participating Location pose a safety or health hazard to PAR's employees.
In practical terms, this means that Dq Treat franchisees can expect PAR to provide maintenance services for specific equipment during a defined period, provided they follow the notification procedures and the equipment issue is confirmed by PAR's technical support. Franchisees should be aware of the conditions under which PAR might refuse service and understand that all replaced parts and equipment used for maintenance remain PAR's property. Franchisees should clarify the exact hours of each day that constitute the PPM.