For Dq Treat franchisees, how far in advance is 'Scheduled Maintenance' for Punchh services announced?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
- 1.6 "Scheduled Maintenance" means a period used for the purpose of maintaining or improving the Services, occurring within a standard Punchh maintenance window and announced at least 48 hours in advance, or occurring within any period of time approved in advance by Customer.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, 'Scheduled Maintenance' for Punchh services is announced at least 48 hours in advance. This maintenance is defined as a period used to maintain or improve the services and occurs within a standard Punchh maintenance window.
This means that Dq Treat franchisees will receive a minimum of 48 hours' notice before any planned maintenance that could affect their Punchh services. This advance notice allows franchisees to prepare for any potential downtime and adjust their operations accordingly, minimizing disruption to their business.
However, the document also mentions 'Emergency Maintenance,' which is an unplanned period necessary for maintaining the integrity or operation of the services. In such cases, there may not be enough time to provide the standard 48-hour notice. Franchisees should be aware of the difference between scheduled and emergency maintenance to understand when they can expect advance notice and when they might experience unexpected service interruptions.
It is also important to note that the customer (likely Dq Treat corporate) can approve a maintenance period in advance, which could potentially override the standard maintenance window. Franchisees should stay informed about any such arrangements between Dq Treat and Punchh to fully understand the maintenance schedule and its potential impact.