For Dq Treat franchisees, what is the consequence of providing inaccurate or incomplete information on the Acumera Work Order?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
Acumera is not obligated to provide any Services until a completed Work Order or SOW has been submitted by Participating Location and accepted by Acumera.
Participating Location shall be responsible for keeping scheduled installation appointments or timely rescheduling.
Remote setup of the Equipment by Acumera shall take place Monday through Friday, 7:00 a.m. through 7:00 p.m.
EST; additional costs may be assessed to Participating Location for evening and weekend setup and for set up delays caused by non- standard or incomplete configuration requests.
Circumstances where the installing technician is turned away upon arrival or the installation is unable to be completed due to the site's lack of readiness or failure of customer to provide information needed to successfully complete installation.
- Post‐install connectivity or access issues associated with Business applications that Acumera was not made aware of prior to installation. Acumera can only configure for and test applications that we are aware of and cannot troubleshoot or resolve issues where contact with another vendor is needed but not provided.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to the 2025 Dq Treat FDD, Acumera is not obligated to provide any services until a completed Work Order has been submitted by the Participating Location (the franchisee) and accepted by Acumera. This means that if a Dq Treat franchisee provides inaccurate or incomplete information on the Acumera Work Order, Acumera is not required to begin providing services. This could delay the opening of the franchise location or disrupt ongoing operations.
Additionally, the Dq Treat franchisee is responsible for keeping scheduled installation appointments or rescheduling them in a timely manner. Additional costs may be assessed to the franchisee for setup delays caused by non-standard or incomplete configuration requests. This highlights the importance of providing accurate and complete information on the Work Order to avoid potential delays and additional expenses.
Furthermore, Acumera will not be responsible if the installation cannot be completed due to the site's lack of readiness or failure of the customer to provide information needed to successfully complete installation. Acumera can only configure for and test applications that they are aware of and cannot troubleshoot or resolve issues where contact with another vendor is needed but not provided. Therefore, it is crucial for Dq Treat franchisees to ensure that all necessary information is provided to Acumera in a timely and accurate manner to facilitate a smooth and efficient installation process.