Does the equipment replacement program for Dq Treat terminals include overnight service on replacement terminals?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
- Equipment Replacement Program. All Terminals rented shall be included in an equipment 1.2.5. replacement program at no additional cost. Equipment replacement includes, but is not limited to, overnight service on replacement Terminal and call tag pick-up of defective Terminal.
Participating Franchisee and Sub- Franchisee may, but shall not be obligated to, participate in an equipment replacement program for Terminal(s) purchased from GIFT that are out of warranty at a cost of $125.00 per replaced Terminal.
Equipment replacement includes, but is not limited to, overnight service on replacement Terminal and call tag pick-up of defective Terminal.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, the equipment replacement program includes overnight service on replacement terminals. If a franchisee chooses to rent terminals, all rented terminals are included in an equipment replacement program at no additional cost. This program includes overnight service on replacement terminals and call tag pick-up of defective terminals.
For franchisees who purchase terminals, they may participate in an equipment replacement program for terminals that are out of warranty at a cost of $125.00 per replaced terminal. This program also includes overnight service on replacement terminals and call tag pick-up of defective terminals.
This is beneficial for a Dq Treat franchisee because it minimizes downtime caused by malfunctioning terminals. Whether renting or purchasing, Dq Treat offers options to ensure quick replacement of equipment, which helps maintain smooth business operations. The overnight service ensures that the franchisee can quickly resume normal operations with minimal disruption.