What equipment is covered under the Advance Exchange Services for Dq Treat, as identified in the Sales Order/Purchase Order?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
will be charged an abort fee; or if PAR fails to arrive at the Participating Location or does not complete the installation due to the fault of PAR, then Participating Location will receive a credit as set forth on the Sales Order. Additionally, Participating Location shall be responsible for the payment of all fees for electrical work that must be performed by a licensed electrician, required by law in connection with the Installation Services, or any fees to comply with applicable government imposed environmental regulations including but not limited to elimination of certain chemical content and recycling fees.
5. Advance Exchange Services.
- (a) Advance Exchange Services. PAR will provide the advance exchange services as to the Equipment ("AE Equipment") identified and set forth in the Sales Order/Purchase Order (the "Advance Exchange Services") as follows: PAR will provide 24/7 support, tracking and dispatch services and fully operational replacement Equipment for the AE Equipment, in accordance with this Section 5. The Advance Exchange Services include parts, labor, and materials to maintain, repair and replace the AE Equipment under normal use and service, and is provided for AE Equipment during the Advance Exchange Warranty Period (defined in Section 7(b)(i) below), except New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Friday after Thanksgiving Day and Christmas Day.
- (b) Request for Advance Exchange Services. To request Advance Exchange Services and fully operational replacement Equipment, Participating Location must submit a request in accordance with Section 7(e) below and, in addition to the information required to be provided to PAR pursuant to Section 7(e), Participating Location must provide PAR with: (i) all configuration requirements for the replacement Equipment, (ii) the failed AE Equipment's model and serial number, and (iii) the address that the replacement Equipment is to be shipped ("ship-to address").
- (c) Shipment of Replacement Equipment. PAR will ship replacement Equipment to Participating Location's ship-to address, freight prepaid, with next day delivery within the United States for requests received prior to 4:00 p.m. (Eastern Time), Monday through Friday and 12:00 p.m. (Eastern Time), Saturday. Replacement Equipment will be shipped by a premium air freight carrier when PAR determines such method of shipment is appropriate. Participating Location must acknowledge receipt of replacement Equipment by signing the freight carrier air bill or similar shipping/delivery documentation accompanying the replacement Equipment.
- (d) Return of Defective AE Equipment. PAR will provide Participating Location with a pre-paid shipping label and packaging instructions for the return of the defective AE Equipment to PAR. Participating Location will return the defective AE Equipment to PAR using the corresponding replacement Equipment packaging (PAR will ship replacement Equipment in reusable packaging).
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, the specific equipment covered under the Advance Exchange Services is identified in the Sales Order/Purchase Order. PAR (presumably a third-party vendor) will provide advance exchange services for the equipment listed in these documents. This includes 24/7 support, tracking, dispatch services, and fully operational replacement equipment.
The Advance Exchange Services encompass parts, labor, and materials necessary to maintain, repair, and replace the covered equipment during the Advance Exchange Warranty Period. However, these services are not available on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Friday after Thanksgiving Day, and Christmas Day.
To request these services, a Dq Treat franchisee must submit a request with specific information, including configuration requirements for the replacement equipment, the failed equipment's model and serial number, and the address where the replacement equipment should be shipped. PAR will then ship the replacement equipment freight prepaid, aiming for next-day delivery within the United States for requests received before 4:00 p.m. (Eastern Time) Monday through Friday and before 12:00 p.m. (Eastern Time) on Saturday. The equipment covered under the Advance Exchange Services is further detailed under two tiers, A and B, which list specific items such as POS workstations, KVS controllers, fingerprint readers, tablets, printers, cash drawer kits, barcode readers and monitors.