What is the default location for the Punchh Services Status page for Dq Treat franchisees?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
DevOps interacts with Customer via an accessible Status page, only when a Service Outage is experienced. It is Customer's responsibility to subscribe to Status page and subsequent notices. The default location for this page is http://status.punchh.com, although this may vary by Customer.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, the default location for the Punchh Services Status page is http://status.punchh.com. However, the FDD notes that this location may vary by customer.
This status page is important because it allows Dq Treat franchisees to monitor the availability and accessibility of Punchh Services. Punchh's DevOps team uses this page to communicate service outages. The FDD emphasizes that it is the customer's (in this case, Dq Treat's) responsibility to subscribe to the status page and any subsequent notices.
For a prospective Dq Treat franchisee, this means staying informed about the Punchh services that are critical for loyalty programs and other customer-facing technologies. Franchisees should confirm the correct status page URL during their training and ensure they are subscribed to receive updates to quickly address any service interruptions and minimize potential impact on their business.