What data security standards must a Dq Treat franchisee comply with?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
times and in such a manner as Company periodically designates. Licensee must keep all financial information and customer data produced by or otherwise located on Licensee's EPOS System or Computer Systems secure at all times.
- (B) Internet Access. Licensee must have access at all times to the internet (or future form of electronic communication) at the Restaurant through an established service provider. Licensee must purchase, install and maintain a minimum of one DSL or cable/broadband internet connection and (if required by Company) one additional phone line or other future required communication access device that are exclusively designated and permanently connected to the EPOS System and any required Computer Systems. If the Restaurant is in an area without DSL or cable/broadband internet access, Company may require Licensee to install either a satellite connection, up to three additional phone lines, or any other communication access device or devices necessary to enable Company to communicate with the Restaurant on the same basis as with other newly built DQ® locations. Company may designate the specifications of any future required communication access device or method.
- (C) Electronic Communication. Licensee must maintain and regularly use an active email account or other form of electronic communication designated by Company, and keep Company informed of Licensee's contact information.
- 6.6 Vending, Gaming, Alcohol, and Smoking. Licensee must not permit the following on the Restaurant premises:
- (A) Video game machines, vending machines or any similar coin-operated or electronic device or machine.
- (B) The sale, distribution or use of lottery or gambling devices of any nature, alcoholic or intoxicating beverages, or controlled substances.
- (C) Smoking, and Licensee must post signs on all doors and throughout the Restaurant to announce the smoke-free policy.
- 6.7 Health and Sanitation. The Restaurant must be operated and maintained at all times in compliance with all applicable health and sanitary standards prescribed by governmental authority. Licensee must also comply with any higher standards that Company prescribes.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
Based on the 2025 Dq Treat Franchise Disclosure Document, franchisees must adhere to specific technology and communication standards to ensure data security and efficient operations. Dq Treat requires franchisees to maintain internet access at the restaurant through a service provider. This includes having at least one DSL or cable/broadband internet connection, along with an additional phone line or communication access device, exclusively for the EPOS system and any required computer systems. If DSL or cable/broadband isn't available, Dq Treat may require a satellite connection or additional phone lines. Dq Treat also designates the specifications for any future communication access devices or methods.
In addition to internet access, Dq Treat franchisees must maintain and regularly use an active email account or another form of electronic communication designated by Dq Treat, keeping the company informed of their contact information. These measures ensure that Dq Treat can communicate effectively with franchisees and that franchisees can receive important updates and information.
Furthermore, Dq Treat franchisees participate in a stored value card program managed by First Data Resources, LLC (GIFT). GIFT maintains a database of card data, which includes transaction records and the current value of each card. Franchisees are responsible for ensuring the security and integrity of this card data in accordance with the terms of the participation agreement. These technology and communication requirements are designed to protect Dq Treat's systems and customer data, ensuring a consistent and secure experience across all franchise locations.