Is Acumera responsible for the performance of Dq Treat's Internet circuit?
Dq_Treat Franchise · 2025 FDDAnswer from 2025 FDD Document
provide and does not manage Participating Location's Internet circuit and is not responsible for the performance of said circuit and assumes no liability for issues with Internet speed or performance related to the Internet circuit. Furthermore, Participating Location acknowledges that if their Internet connectivity is not a terrestrial (land-based) high-speed always-on cable, broadband, fiber, or dedicated circuit (i.e. T1 or similar), Acumera services may not perform optimally and that under such circumstances Acumera shall have no liability to Participating Location for issues caused by any inadequate or faulty Internet circuit.
Source: Item 17 — The following paragraph is added to the end of Item 17 of the Disclosure Document: (FDD pages 70–378)
What This Means (2025 FDD)
According to Dq Treat's 2025 Franchise Disclosure Document, Acumera is not responsible for the performance of the internet circuit at a participating location. Acumera does not provide or manage the internet circuit for Dq Treat franchisees. Therefore, Acumera assumes no liability for issues related to internet speed or the performance of the internet circuit.
This means that as a Dq Treat franchisee, you are responsible for ensuring that your internet connection is adequate for business operations. If you experience problems with your internet service, you will need to work directly with your internet service provider to resolve them. Acumera's services may not perform optimally if the internet connectivity is not a terrestrial (land-based) high-speed always-on cable, broadband, fiber, or dedicated circuit (i.e. T1 or similar). Acumera bears no liability for issues caused by an inadequate or faulty internet circuit.
However, Acumera will monitor designated end‐user data circuits for connectivity. Upon detecting an outage, Acumera will generate an internal trouble ticket, typically within 6 minutes of detecting the outage. Acumera will provide email notification and attempt to contact the site during normal business hours to conduct local trouble shooting. If it is determined that there are no issues with the local environment and service has not been restored, Acumera will contact the circuit provider to open a service ticket and work with the provider through issue resolution.