Can Oracle modify the Dolce Hotels manual?
Dolce_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
We may change any of these items to address new competitive conditions, to adapt to new technology, or to otherwise enhance the System. You must comply with our high standards and may be required to make future investments to do so.
Source: Item 17 — RENEWAL, TERMINATION, TRANSFER AND DISPUTE RESOLUTION (FDD pages 75–80)
What This Means (2025 FDD)
The 2025 Dolce Hotels Franchise Disclosure Document (FDD) does not explicitly state whether Oracle can directly modify the Dolce Hotels manual. However, the FDD does mention Oracle in the context of providing technology services related to property management systems. Specifically, Dolce Hotels has an agreement with Oracle as their PMS technology partner, offering a cloud-based solution for property management called OPERA PMS, which Dolce Hotels licenses to franchisees.
Item 1 of the FDD states that Dolce Hotels may change items in the system, including standards, specifications, policies and procedures for the establishment and operation of Dolce Chain Facilities; reservation and property management systems; advertising, marketing and promotional programs; management and personnel training; operational standards, procedures and techniques as prescribed in our Standards of Operation and Design Manual and other manuals; and a quality assurance program.
Given that the manual contains operational standards and procedures, and Oracle is a technology partner providing property management systems, it is possible that Oracle could contribute to or influence changes in the manual related to their area of expertise. However, the FDD does not provide enough information to confirm whether Oracle has direct modification rights. A prospective franchisee should seek clarification from Dolce Hotels regarding the process for updating the manual and the roles of different parties, including Oracle, in that process.