Is the ESD feature required for Dolce Hotels franchisees, or is it optional?
Dolce_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee agrees to establish the best available rate "BAR"; provided, however that Franchisee acknowledges and agrees that it will retain ultimate control over all rate audit decisions. Subject to the foregoing, Franchisee explicitly authorizes Franchisor to make adjustments to the Facility's rates, inventory and restrictions in order to comply with the Required Policies and Practices without advance notice to Franchisee. Franchisor shall not, however, change the BAR without authorization from Franchisee. In addition, Franchisee may modify or reverse any change Franchisor may make by notifying Franchisor, provided that such modification or reversal is consistent with the Required Policies and Practices. Franchisee's general manager shall be its primary representative who shall have the authority to make rate audit decisions for the Facility, unless Franchisee designates another Facility representative in writing to Franchisor. Franchisor may communicate with Franchisee's representative by telephone, email or in another manner, and Franchisor may rely on any communication which Franchisor believes, in good faith, is from Franchisee's representative.
Source: Item 22 — CONTRACTS (FDD page 84)
What This Means (2025 FDD)
Based on the 2025 Dolce Hotels Franchise Disclosure Document, it is not clear whether the ESD (Exact Stay Dates) feature is required or optional. However, the FDD does mention CRISP services, which include rate and inventory management. As part of these services, Dolce Hotels may make adjustments to the Facility's rates, inventory, and restrictions to comply with required policies and practices, but cannot change the best available rate (BAR) without authorization from the franchisee.
This suggests that while Dolce Hotels has some authority over rate and inventory management, the franchisee retains ultimate control over rate audit decisions. The franchisee's general manager typically serves as the primary representative for these decisions, unless another representative is designated in writing.
To determine whether the ESD feature specifically is mandatory, prospective Dolce Hotels franchisees should inquire directly with the franchisor about the specific requirements and policies related to rate and inventory management systems, and the extent to which they are obligated to use or comply with specific features like ESD.
It is important for potential franchisees to understand the level of control they have over pricing and inventory, as these factors can significantly impact revenue and profitability.