What training programs must a Dog Haus franchisee provide for their other employees?
Dog_Haus Franchise · 2025 FDDAnswer from 2025 FDD Document
You alone will exercise day-to-day control over all operations, activities and elements of the Dog Haus Restaurant, including over your employees.
Under no circumstance will we do so or be deemed to do so.
The various requirements, restrictions, prohibitions, specifications and procedures of the Dog Haus System with which you must comply under the Franchise Agreement and the Manuals do not directly or indirectly constitute, suggest, infer or imply that we control any aspect or element of the day-to-day operations of your Dog Haus Restaurant, but only constitute standards to which you must adhere when exercising your control over the day-to-day operations of your Dog Haus Restaurant consistent with our policies. (Franchise Agreement, Section 7.1).
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 61–62)
What This Means (2025 FDD)
Based on the 2025 Dog Haus Franchise Disclosure Document, the franchisee is responsible for the day-to-day control of their Dog Haus restaurant, including over their employees. The FDD does not explicitly state that the franchisee is required to provide specific training programs to their employees. However, the franchisee must ensure their staff adheres to the standards and procedures outlined in the Franchise Agreement and the manuals provided by Dog Haus. These manuals contain detailed information on operating the restaurant, and the franchisee is expected to implement these guidelines.
Dog Haus provides a Pre-Opening Initial Training Program for the franchisee's principal owner, general manager, and other supervisorial or managerial personnel. This training covers various aspects of running the restaurant, such as food and beverage preparation, cooking procedures, customer service, and equipment maintenance. While Dog Haus provides this initial training to key personnel, it is the franchisee's responsibility to ensure that all employees, including those not attending the initial training, are properly trained to meet Dog Haus's standards.
Prospective franchisees should inquire with Dog Haus about recommended or required training programs for non-managerial staff. Understanding the expectations for employee training will help franchisees budget for and implement appropriate training procedures, ensuring consistent quality and service at their Dog Haus location. Franchisees must also ensure that their Principal Owner and General Manager and other supervisorial or managerial personnel successfully complete the ServSafe® Food Safety Certification Program, or show evidence of prior ServSafe certification and must successfully complete the Certified Beer Server Program.