What is the stated experience of the Dog Haus trainers?
Dog_Haus Franchise · 2025 FDDAnswer from 2025 FDD Document
In our discretion, we may vary the length and content of the Pre-Opening Initial Training Program based on the experience and skill level for each individual attending the Pre-Opening Initial Training program. As of December 31, 2024, the primary instructional material for the Pre-Opening Initial Training Program and Additional Post-Opening Training Programs is the Manuals. We do not have a set schedule for the training courses and we hold initial training classes as needed to train new Dog Haus franchisees. Training is conducted by members of our headquarters and operations team under the supervision of Alan Bonaparte with 8 months of experience with us. Members of our training team are Juan Canche with 13 years of experience with us and DHI, Josue Antonio with 13 years of experience with us and DHI, and Qristen Allen with 6 years of experience with us and Keith Gertler who has worked for us and for DHI in an operations capacity since May 2017. Additional personnel of Franchisor who have direct experience in areas of operation of a Dog Haus Restaurant (for example, opening, operations or systems management) will assist Mr. Bonaparte with the development and administration of the Pre-Opening Initial Training Program and Additional Post-Opening Initial Training Programs. Our trainers have 57 years of experience in operating quick-service and fast-casual restaurants, with 40 years of that experience with us and DHI. Training will be conducted as often as necessary to ensure that franchisees complete training before their Franchised Restaurant opens for business.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, MARKETING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 38–53)
What This Means (2025 FDD)
According to Dog Haus's 2025 Franchise Disclosure Document, the trainers have significant experience in the food industry. The training is conducted by members of the headquarters and operations team, supervised by Alan Bonaparte, who has 8 months of experience with Dog Haus. Other members of the training team include Juan Canche and Josue Antonio, each with 13 years of experience with Dog Haus and DHI, and Qristen Allen with 6 years of experience with Dog Haus. Keith Gertler has worked for Dog Haus and DHI in an operations capacity since May 2017.
In total, the Dog Haus trainers possess 57 years of experience in operating quick-service and fast-casual restaurants. A substantial portion of this experience, 40 years, is specifically with Dog Haus and DHI. This suggests that the training program is led by individuals with a mix of both general restaurant industry knowledge and specific expertise in the Dog Haus system.
For a prospective franchisee, this level of experience among the trainers indicates a potentially robust and well-informed training program. The combination of long-tenured trainers and those with more recent experience could provide a balanced perspective on both the established practices and evolving aspects of the Dog Haus business model. Franchisees can likely expect to receive guidance from individuals who are deeply familiar with the brand and its operations.