Will Dog Haus provide access to confidential information during the term of the Franchise Agreement?

According to Dog Haus's 2025 Franchise Disclosure Document, Dog Haus will provide franchisees with access to its confidential information during the term of the Franchise Agreement. This is a standard practice in franchising, as the franchisee needs access to the franchisor's proprietary knowledge and systems to operate the business according to the franchisor's standards. The Franchise Agreement, Section 11.1, confirms this access.

Dog Haus may establish an Intranet for franchisees to communicate with each other and for Dog Haus to disseminate manuals, updates, and other confidential information. If an Intranet is established, franchisees must maintain an electronic connection allowing Dog Haus to send and receive messages. Dog Haus retains sole control over the Intranet's content and functionality, and franchisees have the privilege, but not the right, to use it, subject to compliance with Dog Haus's policies, as detailed in Franchise Agreement Section 7.24.

This access to confidential information is crucial for maintaining consistency and quality across all Dog Haus franchise locations. It allows franchisees to stay updated on any changes to the Dog Haus system, including operational procedures, marketing strategies, and product specifications. The confidential information is typically outlined in the manuals provided to the franchisee.