Is the Principal Owner of a Dog Haus franchise required to attend Post-Opening Additional Training Programs?
Dog_Haus Franchise · 2025 FDDAnswer from 2025 FDD Document
ng and customer service techniques, reports and equipment maintenance. In Franchisor's discretion, Franchisor may vary the length and content of the Pre-Opening Initial Training Program based on the experience and skill level for each individual attending the Pre-Opening Initial Training Program.
- 6.2 Additional Post-Opening Initial Training Programs. Following the Opening Date of the Franchised Restaurant, Franchisor may, at Franchisee's request and at Franchisor's discretion, provide additional Initial Training Programs for new or replacement supervisorial or managerial personnel of Franchisee ("Additional Post-Opening Initial Training Programs").
- 6.3 Post-Opening Additional Training Programs. Following the Opening Date of the Franchised Restaurant, Franchisor may, at Franchisor's discretion, from time to time during the Term (i) require the Principal Owner and each General Manager and/or other supervisorial or managerial personnel of Franchisee to attend; or (ii) make available to the Principal Owner and each General Manager and/or other supervisorial or managerial personnel of Franchisee, additional and remedial training programs ("Post-Opening Additional Training Programs"). In addition, if Franchisor conducts an inspection of the Franchised Restaurant and determines that Franchisee is not operating the Franchised Restaurant in compliance with this Agreement or the Manuals, Franchisor may require Franchisee, the Principal Owner and each General Manager and/or other supervisorial or managerial personnel to attend Post-Opening Additional Training Programs to address the operating deficiencies.
- 6.4 On-Site Opening Assistance. For Franchisee's first Franchised Restaurant, Franchisor will provide up to four (4) of its employees to provide Franchisee with on-site training and assistance for up to ten (10) days, in some combination before and after the Dog Haus Restaurant Opens to the public. Franchisor will also provide at least one (1) of its employees to provide Franchisee with on-site assistance for up to three (3) days during Franchisee's
main grand opening promotional event (the "Grand Opening Event").
Source: Item 22 — CONTRACTS (FDD page 87)
What This Means (2025 FDD)
According to Dog Haus's 2025 Franchise Disclosure Document, the Principal Owner may be required to attend Post-Opening Additional Training Programs. Specifically, the document states that following the opening date of the franchised restaurant, Dog Haus may, at its discretion, require the Principal Owner, General Manager, and other supervisory or managerial personnel to attend additional and remedial training programs. These programs are referred to as "Post-Opening Additional Training Programs."
Furthermore, if Dog Haus conducts an inspection of the franchised restaurant and determines that the franchisee is not operating in compliance with the franchise agreement or the manuals, Dog Haus may require the franchisee, the Principal Owner, and the General Manager to attend Post-Opening Additional Training Programs to address any operating deficiencies. This implies that attendance is not always mandatory but can be triggered by specific circumstances, such as failure to meet operational standards.
The franchisee is responsible for covering the costs associated with these training programs. This includes the Post-Opening Additional Training Program Fee for each Dog Haus employee providing the training, as well as all transportation, food, and lodging costs for both Dog Haus personnel and the franchisee's staff attending the training. For Dog Haus employees, this includes expenses for up to two round trip flights, two hotel rooms, two rental vehicles, and a $60 per diem for each person providing training. Additionally, the franchisee is responsible for covering the compensation expenses for the Principal Owner, General Manager, and other supervisory or managerial personnel while they attend the training programs.
In summary, while not always mandatory, the Principal Owner of a Dog Haus franchise can be required to attend Post-Opening Additional Training Programs, especially if operational deficiencies are identified during inspections. The franchisee bears the financial burden for these training programs, covering fees, travel, lodging, and compensation expenses for both Dog Haus trainers and their own staff.