What is included in the Dog Haus 'Tech Stack'?
Dog_Haus Franchise · 2025 FDDAnswer from 2025 FDD Document
You must purchase, use and maintain a computerized point of sale cash collection system, including a POS System network router and software (the "POS System"). You must also purchase, use and maintain a computer system, consisting of terminals and affiliate software to accept online orders through our website and mobile applications, described below, printers, including all related hardware and software, cameras and a DVR, televisions, and a sound system, each as specified in the Manuals or otherwise by us in writing (collectively, the "Tech Stack"). Your POS System and Tech Stack must be capable of accessing the Internet for the purpose of implementing software, transmitting and receiving data, and for ordering and maintaining the POS System and Tech Stack. We will have independent access to the information generated and stored in your POS System and Tech Stack, The POS System and Tech Stack must be electronically linked to us, and you must allow us to poll the POS System and Tech Stack on a daily or other basis at the times and in the manner established by us, with or without notice, and to retrieve transaction information including sales, sales mix, usage, and other operations data that we deem appropriate. You must allow certain of our approved suppliers limited access to the POS System and Tech Stack so they can access your inventory, collect data and provide technical support. We may require that you update, upgrade or replace the POS System or Tech Stack, including hardware and/or software, upon written notice, provided that you will not be required to replace the POS System or Tech Stack any more frequently than once every 2 years. The POS System and Tech Stack must include the required technology to permit you to accept online orders of Dog Haus products and services
Source: Item 11 — FRANCHISOR'S ASSISTANCE, MARKETING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 38–53)
What This Means (2025 FDD)
According to Dog Haus's 2025 Franchise Disclosure Document, the 'Tech Stack' consists of a computer system with terminals and affiliate software to handle online orders via the Dog Haus website and mobile applications, printers, related hardware and software, cameras and a DVR, televisions, and a sound system.
The franchisee is responsible for purchasing, using, and maintaining the Tech Stack, along with a computerized point-of-sale (POS) cash collection system, including a POS System network router and software. Dog Haus will have independent access to the data generated and stored in both the POS system and the Tech Stack. The POS system and Tech Stack must be electronically linked to Dog Haus, allowing them to poll the systems daily to retrieve transaction information such as sales, sales mix, and usage data.
Dog Haus may require franchisees to update, upgrade, or replace the POS System or Tech Stack, including hardware and/or software, but not more frequently than once every two years. Additionally, franchisees must allow certain Dog Haus approved suppliers limited access to the POS System and Tech Stack to access inventory, collect data, and provide technical support. The Tech Stack must include the required technology to permit franchisees to accept online orders of Dog Haus products and services.