If Dog Haus establishes a toll-free number, what is the franchisee's obligation regarding compliance with procedures?

According to Dog Haus's 2025 Franchise Disclosure Document, Dog Haus may establish a toll-free telephone number for accepting and confirming customer orders nationwide, customer service, and customer follow-up and satisfaction surveys. If Dog Haus establishes such a toll-free number, franchisees must comply with the procedures for implementing the nationwide service as specified in the manuals or otherwise in writing. This requirement is outlined in Franchise Agreement, Section 6.10.

This means that if Dog Haus implements a toll-free number system, franchisees will be obligated to follow the specific guidelines and protocols set forth by Dog Haus for how the system should be used. These procedures would likely cover aspects such as how to process orders received through the toll-free number, how to handle customer service inquiries, and how to conduct follow-up surveys. The procedures will be detailed in the Dog Haus manuals, which franchisees are required to adhere to as part of their franchise agreement.

For a prospective franchisee, this implies that they need to be prepared to integrate the toll-free number system into their operations and train their staff accordingly. It also means staying updated with any changes or updates to the procedures that Dog Haus may implement over time. Failure to comply with these procedures could potentially lead to a breach of the franchise agreement. It is important to note that Dog Haus retains the right to modify these procedures, so franchisees must remain flexible and adaptable to any changes.