Must the Dog Haus franchisee's supervisorial and managerial personnel attend the Pre-Opening Initial Training Program?
Dog_Haus Franchise · 2025 FDDAnswer from 2025 FDD Document
re_0.jpeg)
on the Dog Haus Marks or the Dog Haus System. Since every detail of the Dog Haus System is essential in order to develop and maintain quality operating standards, to increase the demand for the products and services sold by Dog Haus Restaurants under the Dog Haus System and to protect the Dog Haus Marks and reputation and goodwill, Franchisor shall have the right to disapprove, as it believes necessary, any modification of, or addition to, the Dog Haus System suggested by Franchisee that is reasonably likely to have an adverse material effect on the Dog Haus System, the Dog Haus Marks or Franchisor's reputation or goodwill.
- 7.2 Pre-Opening Initial Training Programs. Franchisee's supervisorial and managerial personnel shall attend and complete to Franchisor's satisfaction the Pre-Opening Initial Training Program at Franchisor's training facilities at Franchisor's corporate office, at Dog Haus Restaurants operated by Affiliates of Franchisor or by Dog Haus Franchisees or at other locations that Franchisor designates. Franchisee's Principal Owner must attend and complete two (2) days of marketing training a Franchisor's corporate office as a part of the Pre-Opening Initial Training Program. Franchisee shall not commence operation of the Franchised Restaurant until the Pre-Opening Initial Training Program has been completed. Franchisee shall pay all transportation costs, food, lodging and similar costs incurred by Franchisee for the Principal Owner, General Manager and other supervisorial or managerial personnel to attend the Pre-Opening Initial Training Program, and for Franchisor, the expenses for up to two (2) round trip flights, two (2) hotel rooms and two (2) rental vehicles, and a $60 per diem for each of Franchisor's employees who may travel to provide the Initial Training Program. Franchisee acknowledges that because of Franchisor's superior skill and knowledge with respect to the training and skill required to manage a Dog Haus Restaurant, Franchisor, in its sole discretion, shall determine if Franchisee, the Principal Owner, the General Manager and/other supervisorial or managerial personnel have satisfactorily completed the Pre-Opening Initial Training Program. If the Principal Owner (i) fails to complete the Pre-Opening Initial Training Program within five (5) months after the Effective Date; (ii) does not complete the Pre-Opening Initial Training Program to Franchisor's satisfaction; (iii) does not, during the Pre-Opening Initial Training Program, appear to possess the skills necessary to properly fulfill and discharge the demands and responsibilities required by the Dog Haus System or this Agreement; or (iv) is not acceptable to become a franchisee of Franchisor for any reason whatsoever, in Franchisor's sole and absolute discretion, Franchisor may terminate this Agreement upon five (5) days' written notice to Franchisee and this Agreement shall thereafter be of no further force or effect. Franchisor shall have the right to retain the Initial Franchise Fee. Franchisor and Franchisee acknowledge and agree that the actual damages to be suffered by Franchisor in this circumstance are difficult, if not impossible, to determine, and that, under all the facts and circumstances, this calculation of Franchisor's potential damages and retention of the Initial Franchise Fee by Franchisor, are a reasonable, good-faith estimate of those damages.
- 7.3 Additional Post-Opening Initial Training Programs.
Source: Item 22 — CONTRACTS (FDD page 87)
What This Means (2025 FDD)
According to Dog Haus's 2025 Franchise Disclosure Document, the franchisee's supervisorial and managerial personnel are required to attend and complete the Pre-Opening Initial Training Program to the Franchisor's satisfaction. This training takes place at Dog Haus's training facilities, which may include the corporate office, affiliated Dog Haus restaurants, or other designated locations. The franchisee cannot begin operations until this training is completed. The Principal Owner must also attend and complete two days of marketing training at the corporate office as part of this program.
The Pre-Opening Initial Training Program consists of approximately two weeks of virtual training before the opening date, which must be completed before the restaurant opens, and eight to thirteen days of in-person training. The franchisor determines the content and manner of the training, which is structured to provide practical training in operating a Dog Haus restaurant. This includes topics such as food and beverage preparation, portion control, cooking procedures, packaging procedures, Dog Haus System standards, marketing, customer service, reports, and equipment maintenance. The franchisor may adjust the length and content of the training based on the experience and skill level of each attendee.
The franchisee is responsible for covering all transportation, food, and lodging costs for their personnel attending the training. Additionally, the franchisee must cover expenses for up to two round trip flights, two hotel rooms, two rental vehicles, and a $60 per diem for each of Dog Haus's employees who travel to provide the initial training program. Dog Haus, in its sole discretion, will determine if the franchisee, Principal Owner, General Manager and other supervisorial or managerial personnel have satisfactorily completed the Pre-Opening Initial Training Program.
Dog Haus does not provide the Pre-Opening Initial Training Program if the franchisee already owns or operates a Dog Haus restaurant or has completed the training, or if the agreement is a Renewal Franchise Agreement. If the Principal Owner fails to complete the training within five months of the Effective Date, does not complete it to Dog Haus's satisfaction, lacks the necessary skills, or is deemed unacceptable as a franchisee, Dog Haus may terminate the agreement and retain the initial franchise fee.