Is a Dog Haus franchisee required to provide initial, additional, and remedial training programs for its personnel?
Dog_Haus Franchise · 2025 FDDAnswer from 2025 FDD Document
quipment maintenance. In Franchisor's discretion, Franchisor may vary the length and content of the Pre-Opening Initial Training Program based on the experience and skill level for each individual attending the Pre-Opening Initial Training Program.
- 6.2 Additional Post-Opening Initial Training Programs. Following the Opening Date of the Franchised Restaurant, Franchisor may, at Franchisee's request and at Franchisor's discretion, provide additional Initial Training Programs for new or replacement supervisorial or managerial personnel of Franchisee ("Additional Post-Opening Initial Training Programs").
- 6.3 Post-Opening Additional Training Programs. Following the Opening Date of the Franchised Restaurant, Franchisor may, at Franchisor's discretion, from time to time during the Term (i) require the Principal Owner and each General Manager and/or other supervisorial or managerial personnel of Franchisee to attend; or (ii) make available to the Principal Owner and each General Manager and/or other supervisorial or managerial personnel of Franchisee, additional and remedial training programs ("Post-Opening Additional Training Programs"). In addition, if Franchisor conducts an inspection of the Franchised Restaurant and determines that Franchisee is not operating the Franchised Restaurant in compliance with this Agreement or the Manuals, Franchisor may require Franchisee, the Principal Owner and each General Manager and/or other supervisorial or managerial personnel to attend Post-Opening Additional Training Programs to address the operating deficiencies.
- 6.4 On-Site Opening Assistance. For Franchisee's first Franchised Restaurant, Franchisor will provide up to four (4) of its employees to provide Franchisee with on-site training and assistance for up to ten (10) days, in some combination before and after the Dog Haus Restaurant Opens to the public.
Source: Item 22 — CONTRACTS (FDD page 87)
What This Means (2025 FDD)
According to Dog Haus's 2025 Franchise Disclosure Document, franchisees are not explicitly required to provide initial, additional, or remedial training programs for their personnel. However, Dog Haus itself offers various training programs that the franchisee or their personnel may be required or request to attend.
Dog Haus provides a Pre-Opening Initial Training Program for up to two supervisorial or managerial personnel, including the Principal Owner and General Manager. Franchisees may request Additional Post-Opening Initial Training Programs for new or replacement personnel, subject to Dog Haus's discretion. Dog Haus may also require the Principal Owner, General Manager, or other supervisorial/managerial personnel to attend Post-Opening Additional Training Programs, especially if an inspection reveals operational deficiencies. Franchisees are responsible for covering transportation, food, and lodging costs associated with these training programs, including expenses for Dog Haus representatives providing the training.
Dog Haus also offers on-site opening assistance for the first franchised restaurant, providing up to four employees for training and assistance for up to ten days before and after the opening. Additionally, at least one employee will provide assistance for up to three days during the grand opening event. Franchisees must also ensure that any Proposed Buyer in the event of an assignment is trained by Dog Haus as a condition of the transfer. These training programs cover various aspects of operating a Dog Haus restaurant, including food preparation, customer service, and adherence to Dog Haus System standards.
While the franchisee isn't directly providing the training, they are responsible for ensuring their personnel attend required training and for covering the associated costs. This ensures that all Dog Haus locations maintain consistent standards and protect the brand's reputation. The franchisor may also provide virtual training, assistance, and inspections.