Is a Dog Haus franchisee required to provide free WiFi service at the Franchised Restaurant?
Dog_Haus Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall provide free WiFi service at the Franchised Restaurant for use by Franchisee's customers in compliance with Franchisor's requirements for bandwidth included in the Manuals or otherwise.
Franchisor controls the WiFi gateway and all emails collected will be Franchisor's property, with no restrictions on Franchisor's use or distribution of email addresses.
Source: Item 22 — CONTRACTS (FDD page 87)
What This Means (2025 FDD)
According to Dog Haus's 2025 Franchise Disclosure Document, franchisees are required to provide free WiFi service at the franchised restaurant for customer use. The franchisee must comply with Dog Haus's requirements for bandwidth, as outlined in the manuals or otherwise communicated.
Dog Haus maintains control over the WiFi gateway, and all email addresses collected through the service become the property of Dog Haus. The franchisor has unrestricted rights to use and distribute these email addresses.
This requirement ensures that customers have access to WiFi while at the Dog Haus location, potentially enhancing their experience and encouraging repeat business. However, franchisees should be aware that they must adhere to the franchisor's standards for bandwidth and that Dog Haus controls the data collected through the WiFi service.