Is a Dog Haus franchisee allowed to create their own gift certificates or gift cards?
Dog_Haus Franchise · 2025 FDDAnswer from 2025 FDD Document
icable PCI DSS requirements by you and all identified subcontractors.
Gift Cards, Loyalty, CRM, Social Media Software, Online and Mobile Ordering Programs.
You may not create or issue any gift certificates or gift cards and may only sell gift certificates or gift cards that have been issued by us that are accepted at all Franchised Restaurants. You must participate in all gift certificate and/or gift card administration programs as we may designate from time to time. You must use our approved gift card vendor. Currently, Valutec is our only Approved Supplier for gift cards. You must pay Valutec a $25 one-time set up fee, a $5 monthly fee and fee of $.018 per gift card transaction. We have the right to change gift card suppliers at any time upon 90 days' notice. You must honor all coupons, gift certificates, gift cards and other programs or promotions we direct. You must fully participate in all guest loyalty or frequent customer programs now or in t
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 31–36)
What This Means (2025 FDD)
According to Dog Haus's 2025 Franchise Disclosure Document, franchisees are not permitted to create or issue their own gift certificates or gift cards. Instead, they are required to sell gift certificates or gift cards issued by Dog Haus that are accepted at all franchised restaurants.
Dog Haus franchisees must participate in any gift certificate and/or gift card administration programs designated by Dog Haus and use their approved gift card vendor, which is currently Valutec. Franchisees must pay Valutec a $25 one-time set up fee, a $5 monthly fee, and a fee of $.018 per gift card transaction. Dog Haus retains the right to change gift card suppliers at any time, providing 90 days' notice.
Furthermore, franchisees are obligated to honor all coupons, gift certificates, gift cards, and other programs or promotions directed by Dog Haus. They must also fully participate in all guest loyalty or frequent customer programs adopted or approved by Dog Haus. Franchisees are prohibited from issuing coupons or discounts of any type for use at their franchised restaurant unless they receive written approval from Dog Haus. These restrictions ensure consistency and brand control across all Dog Haus locations.