What is the default location for dispute resolution under the Dog Haus franchise agreement?

According to Dog Haus's 2025 Franchise Disclosure Document, the default location for dispute resolution is Los Angeles County, California. Specifically, the FDD outlines a two-step process for resolving disputes. First, both parties must attempt mediation in Los Angeles, California. This mediation must be completed within 45 days of notice, unless both parties agree to extend the period in writing. The costs of the mediator are to be split equally between Dog Haus and the franchisee.

If mediation fails to resolve the dispute, the FDD stipulates that all unresolved claims will be submitted to binding arbitration, which will also take place in Los Angeles, California. Similar to mediation, the fees and expenses of the arbitrator are to be shared equally between Dog Haus and the franchisee. This arbitration clause ensures that any remaining disagreements will be settled through a legally binding process.

Furthermore, the FDD specifies that all legal proceedings related to the franchise agreement will be held in Los Angeles County, California, subject to applicable state law. However, prospective franchisees should also refer to Exhibit H, the State Specific Addenda, attached to the FDD, as this may contain modifications or exceptions to the standard dispute resolution process based on the franchisee's state of residence. Franchisees should consult with a legal professional to understand the full implications of these dispute resolution provisions.