What is the deadline for completing mediation after notice is given by either party in a dispute with Dog Haus?

According to Dog Haus's 2025 Franchise Disclosure Document, if a dispute arises and either party initiates mediation, the process must be completed within forty-five (45) days from the date the notice of mediation was first given. However, this deadline can be extended if both Dog Haus and the Area Developer agree to it in writing.

This requirement means a prospective franchisee should be prepared to engage in mediation promptly upon receiving or issuing a notice. The relatively short 45-day timeframe underscores the importance of efficient communication and cooperation during the mediation process. Failing to reasonably cooperate in scheduling and completing mediation within this period could result in the franchisee being precluded from recovering costs, expenses, and/or prevailing party attorneys' fees in any subsequent legal action.

The mediation is to take place in Los Angeles, California, and follow the Commercial Mediation Rules of the American Arbitration Association (AAA), unless both parties agree to alternative rules or a virtual platform. The costs for the mediator are to be split equally between Dog Haus and the Area Developer. The mediator is also disqualified from being a witness, expert, or counsel for either party in any related legal matters.

It is important to note that any party that fails to reasonably cooperate in scheduling and completing a mediation within the specified timeframe may face penalties in later legal actions, such as being unable to recover costs and attorney's fees. This provision incentivizes both parties to actively participate and work towards a resolution within the mediation timeframe.