What criteria must suppliers meet to become Dog Haus Approved Suppliers?
Dog_Haus Franchise · 2025 FDDAnswer from 2025 FDD Document
You may only use suppliers that we have accepted and approved ("Approved Suppliers") because they have demonstrated to us their ability to supply products and services for Franchised Restaurants meeting our specifications as to brand names, models, contents, manner of preparation, ingredients, quality, freshness, compliance with governmental standards and regulations, reliability with respect to delivery and consistency in the quality of their products or services. We will provide you with our Manuals and various supplemental bulletins and notices that will contain the specifications, standards and restrictions on your purchase of products and services. Upon request, we will furnish to you a list of Dog Haus Approved Suppliers that we may update from time to time. You must operate your Franchised Restaurant in strict compliance with the standard procedures, policies, rules and regulations contained in the Manuals. All "Dog Haus Branded Products", "Dog Haus Proprietary Products", "Sub-Branded Products" and "Non-Proprietary Products and Services" designated by us for use and sale at or from the Franchised Restaurant must be purchased from Dog Haus Approved Suppliers.
Each supplier we approve must comply with our usual and customary requirements regarding insurance, indemnification, and nondisclosure, and satisfy us that it will supply products meeting our specifications (which may include particular brand names, model, contents, quality, freshness and compliance with governmental standards), reliably deliver consistent quality products or services, and meet any other requirements we determine is in the best interest of the Dog Haus System. We may limit items to a particular brand or brands set by us.
If you wish to procure any items or services from a supplier other than us or a Dog Haus Approved Supplier, you must obtain our approval. You must identify the proposed supplier, its name and address, and the item(s) or service(s) you desire to purchase from that supplier. We may require you to deliver a sample of their product or service. Our specifications and standards for supplier approval are generally available upon written request. If product specifications for the item or service are not in the Manuals, we will furnish the general, but not manufacturing, specifications for Non-Proprietary Products and Services to you at your request. We may condition our approval on the supplier agreeing in writing not to disclose any confidential information regarding us or our operations, to comply faithfully with our specifications for the items it sells, to sell any materials bearing our marks only to our franchisees, and on the supplier demonstrating to our reasonable satisfaction that it is able to supply commodities meeting our specifications on a continuing basis, and that the supplier is, and will continue to be, of good standing in the business community with regard to its financial soundness and the reliability of its product and service. We also have the right to require, as a condition of approval, that our representatives are permitted to inspect the supplier's facilities and that you deliver to us and/or to an independent, certified laboratory designated by us, all information, specifications and samples that we reasonably designate for testing. Additionally, our representatives must be permitted to meet with the supplier routinely to ensure that the supplier's items and services meet our specifications and standards. You must pay us a fee not to exceed the reasonable cost of the inspection and the actual cost of the test. In addition to product testing, a facility audit may be required. You will be responsible for any additional costs and expenses associated with the inspection of the facility. We will use our good faith efforts to notify you of our decision within 60 days after we receive your request for approval and all requested back-up information. You may not use a supplier unless we notify you of our approval in writing. We may revoke a supplier's approval for failure to comply with our requirements and specifications.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 31–36)
What This Means (2025 FDD)
According to Dog Haus's 2025 Franchise Disclosure Document, to become an Approved Supplier, a supplier must demonstrate the ability to provide products and services that meet Dog Haus's specifications. These specifications include brand names, models, contents, preparation methods, ingredients, quality, freshness, compliance with governmental standards and regulations, delivery reliability, and consistency in product or service quality. Dog Haus will provide franchisees with manuals, bulletins, and notices containing these specifications, standards, and restrictions.
Dog Haus also has specific requirements for Non-Proprietary Products and Services. To become an approved supplier for these items, the supplier must comply with Dog Haus's requirements regarding insurance, indemnification, and nondisclosure. They must also satisfy Dog Haus that their products meet the required specifications, including brand names, model, contents, quality, freshness, and compliance with governmental standards. The supplier must reliably deliver consistent quality products or services and meet any other requirements Dog Haus deems in the best interest of the Dog Haus system. Dog Haus may also limit items to particular brands.
If a franchisee wishes to use a supplier that is not already approved, they must seek approval from Dog Haus. The franchisee must provide the supplier's name and address and details of the items or services they wish to purchase. Dog Haus may request a sample of the product or service. As a condition of approval, Dog Haus may require the supplier to agree in writing not to disclose confidential information, comply with Dog Haus's specifications, sell materials bearing Dog Haus's marks only to franchisees, and demonstrate the ability to consistently supply products meeting Dog Haus's specifications. The supplier must also be in good standing in the business community regarding financial soundness and reliability.
Dog Haus has the right to inspect the supplier's facilities and require the franchisee to deliver information, specifications, and samples for testing to an independent, certified laboratory. Representatives from Dog Haus must be allowed to meet with the supplier to ensure ongoing compliance with specifications and standards. The franchisee is responsible for the costs associated with inspections and testing. Dog Haus will make an effort to notify the franchisee of their decision within 60 days of receiving the approval request and all necessary information. Dog Haus may revoke a supplier's approval if they fail to comply with the requirements and specifications.