What credit, charge, courtesy, and cash cards must a Dog Haus franchisee honor?
Dog_Haus Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall honor all credit, charge, courtesy and cash cards approved by Franchisor in writing.
To the extent Franchisee shall store, process, transmit or otherwise access or possess cardholder data in connection with the sale of Dog Haus Authorized Products, Franchisee shall maintain the security of cardholder data and adhere to the Then-Current Payment Card Industry Data Security Standards ("PCI DSS"), currently found at www.pcisecuritystandards.org, for the protection of cardholder data throughout the Term.
Franchisee shall be and remain responsible for the security of cardholder data in the possession or control of any subcontractors Franchisee engages to process credit cards.
All subcontractors must be identified to and approved by Franchisor in writing prior to sharing cardholder data with the subcontractor.
Franchisee shall, if requested to do so by Franchisor, provide appropriate documentation to Franchisor to demonstrate compliance with applicable PCI DSS requirements by Franchisee and all identified subcontractors.
Source: Item 22 — CONTRACTS (FDD page 87)
What This Means (2025 FDD)
According to Dog Haus's 2025 Franchise Disclosure Document, franchisees are required to honor all credit, charge, courtesy, and cash cards that Dog Haus approves in writing. This means a franchisee cannot arbitrarily decide which payment methods to accept if those methods have been approved by the franchisor.
This requirement ensures consistency across all Dog Haus locations, maintaining a standard customer experience. It also allows Dog Haus to negotiate better rates with card processors, as the entire franchise network can leverage its collective volume.
However, the franchisee is responsible for maintaining the security of cardholder data, adhering to the Payment Card Industry Data Security Standards (PCI DSS). This includes ensuring any subcontractors involved in processing credit cards also comply with these standards. The franchisee must identify and obtain written approval from Dog Haus before sharing cardholder data with any subcontractor. Dog Haus may also request documentation to verify compliance with PCI DSS requirements from both the franchisee and their subcontractors.