Is Dog Haus allowed to conduct training, assistance, and inspections virtually?
Dog_Haus Franchise · 2025 FDDAnswer from 2025 FDD Document
d Restaurant (either physically or remotely though the use of video equipment, Skype, FaceTime, GoToMeeting or other similar Internet service), to examine the Franchised Restaurant, to confer with Franchisee's supervisorial or managerial personnel, inspect and check operations, food, beverages, furnishings, interior and exterior décor, supplies, fixtures and equipment, and determine whether the Franchised Restaurant is being operated in accordance with this Agreement, the Dog Haus System and the Manuals. Franchisor shall
use reasonable efforts to avoid materially disrupting the operation of the Franchised Restaurant during an inspection.
- 6.8 Virtual Training, Assistance and Inspections. Franchisor may provide any or all portions of the Pre-Opening Initial Training Program, Pre-Opening Additional Initial Training Program, Post-Opening Additional Initial Training Programs, Additional Training Programs, pre and post-opening on-site opening assistance, postopening consultations and/or post-opening inspections remotely over a virtual communication platform designated by Franchisor.
- 6.9 Assignment. Upon the occurrence of an Assignment, the Proposed Buyer must be trained by Franchisor as a condition to the granting of Franchisor's consent to the Assignment. All costs for this training shall be included in the Transfer Fee payable by Franchisee in accordance with Section 14.4.7. The Franchised Restaurant shall not be transferred, Opened, or re-Opened by the Proposed Buyer until Franchisor accepts the Proposed Buyer in writing as certified to operate the Franchised Restaurant and Franchisor has otherwise consented to the Assignment in accordance with this Agreement.
Source: Item 22 — CONTRACTS (FDD page 87)
What This Means (2025 FDD)
According to Dog Haus's 2025 Franchise Disclosure Document, Dog Haus has the right to conduct training, assistance, and inspections virtually. Specifically, Dog Haus may conduct the Pre-Opening Initial Training Program, Pre-Opening Additional Initial Training Program, Post-Opening Additional Initial Training Programs, Additional Training Programs, pre and post-opening on-site opening assistance, post-opening consultations and post-opening inspections remotely. These virtual services will be provided through a virtual communication platform designated by Dog Haus.
This flexibility benefits both Dog Haus and its franchisees. For Dog Haus, virtual options can reduce travel costs and scheduling conflicts, allowing them to support a wider network of franchisees more efficiently. For franchisees, virtual training and assistance can minimize disruption to their restaurant operations and provide convenient access to support and expertise.
The FDD also states that Dog Haus's authorized representatives have the right to enter the franchised restaurant either physically or remotely through the use of video equipment, Skype, FaceTime, GoToMeeting, or other similar Internet service to examine the restaurant, confer with personnel, and inspect operations. This ensures that Dog Haus can monitor compliance with its standards and provide ongoing support to franchisees, regardless of location.
While virtual options are available, the FDD also outlines in-person training requirements, particularly for the Pre-Opening Initial Training Program. This program includes approximately two weeks of virtual training and eight to thirteen days of in-person training. This hybrid approach suggests that Dog Haus values both the convenience of virtual training and the benefits of face-to-face interaction in ensuring franchisees are well-prepared to operate their restaurants.