What are 'Additional Post-Opening Training Programs' for Dog Haus franchisees?
Dog_Haus Franchise · 2025 FDDAnswer from 2025 FDD Document
We may provide additional and refresher training programs ("Additional Post-Opening Training Programs") for new or replacement supervisorial or managerial personnel. (Franchise Agreement, Section 6.3).
We may provide Additional Post-Opening Initial Training Programs for new or replacement supervisorial and managerial personnel. (Franchise Agreement, Section 6.2).
In our discretion, we may require your Principal Owner, you and each General Manager or other supervisorial or managerial personnel to attend Additional Post-Opening Training Programs. You must pay us our then-
current Additional Post-Opening Training Program Fee for each of our representatives who provides the Additional Post-Opening Training Programs, to defray our direct costs of providing the Additional Post-Opening Training Programs. We will provide up to 4 representatives to provide training. (Franchise Agreement, Section 7.3).
In addition, you must pay all transportation costs, food, lodging, salaries and wages for your Principal Owner, you, each General Manager and/or other supervisorial or managerial personnel to attend the Additional Post-Opening Training Programs. (Franchise Agreement, Section 7.3). If you appoint a new General Manager, that person must complete our Pre-Opening Initial Training Program to our satisfaction before assuming responsibility for the management of your Dog Haus Restaurant. If we provide Additional Post-Opening Training you may be required to pay additional fees for this training, including the cost for up to 2 round trip flights, 2 hotel rooms and 2 rental vehicles, and a $60 per diem for each of our representatives who provide you training to defray our direct costs to provide the Additional Post-Opening Training Program. (Franchise Agreement, Section 7.3).
As of December 31, 2024, the primary instructional material for the Pre-Opening Initial Training Program and Additional Post-Opening Training Programs is the Manuals. We do not have a set schedule for the training courses and we hold initial training classes as needed to train new Dog Haus franchisees. Training is conducted by members of our headquarters and operations team under the supervision of Alan Bonaparte with 8 months of experience with us. Members of our training team are Juan Canche with 13 years of experience with us and DHI, Josue Antonio with 13 years of experience with us and DHI, and Qristen Allen with 6 years of experience with us and Keith Gertler who has worked for us and for DHI in an operations capacity since May 2017. Additional personnel of Franchisor who have direct experience in areas of operation of a Dog Haus Restaurant (for example, opening, operations or systems management) will assist Mr. Bonaparte with the development and administration of the Pre-Opening Initial Training Program and Additional Post-Opening Initial Training Programs.
We may provide all or any portions of the Pre-Opening Initial Training Program, Additional Post-Opening Initial Training Programs, Additional Post-Opening Training Programs, post-opening on-site opening assistance and/or post-opening consultations remotely over a virtual communication platform designated by us. (Franchise Agreement, Sections 6.8 and 7.7).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, MARKETING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 38–53)
What This Means (2025 FDD)
According to Dog Haus's 2025 Franchise Disclosure Document, Additional Post-Opening Training Programs are refresher training programs that Dog Haus may provide for new or replacement supervisorial or managerial personnel. Dog Haus may require the Principal Owner, the franchisee, and each General Manager or other supervisorial or managerial personnel to attend these programs. These programs may be provided virtually.
Dog Haus franchisees are responsible for paying an Additional Post-Opening Training Program Fee to cover the direct costs Dog Haus incurs to provide the training. Dog Haus will provide up to 4 representatives to provide training. Franchisees must also cover all transportation costs, food, lodging, salaries, and wages for their personnel attending the training programs.
If a Dog Haus franchisee appoints a new General Manager, that person must complete the Pre-Opening Initial Training Program before assuming their responsibilities. Franchisees may also be required to pay additional fees for this training, including costs for flights, hotel rooms, rental vehicles, and a per diem for Dog Haus representatives providing the training. Specifically, the franchisee may have to cover costs for up to 2 round trip flights, 2 hotel rooms and 2 rental vehicles, and a $60 per diem for each of the Dog Haus representatives.
As of December 31, 2024, the primary instructional material for the Additional Post-Opening Training Programs is the Manuals. Dog Haus does not have a set schedule for the training courses and holds initial training classes as needed to train new Dog Haus franchisees. Training is conducted by members of the headquarters and operations team under the supervision of Alan Bonaparte with 8 months of experience with Dog Haus. Other members of the training team include Juan Canche, Josue Antonio, Qristen Allen, and Keith Gertler, who have several years of experience with Dog Haus and DHI. Additional personnel of Dog Haus who have direct experience in areas of operation of a Dog Haus Restaurant will assist Mr. Bonaparte with the development and administration of the Additional Post-Opening Initial Training Programs.