Who is responsible for maintaining the security and integrity of computer and payment processing systems for a Devon Creek franchise?

According to Devon Creek's 2024 Franchise Disclosure Document, the franchisee is solely responsible for maintaining the security and integrity of the computer and payment processing systems used in their franchised business. This includes the customer and other data stored within those systems.

Specifically, the franchisee must implement all necessary computer hardware, software, and internet security procedures. These procedures include updates and upgrades that are reasonably necessary to protect the computer and payment processing systems, as well as the data stored within them. The goal is to safeguard against viruses, malware, privacy breaches, and other unauthorized access.

This requirement places a significant responsibility on the Devon Creek franchisee to stay informed about current cybersecurity threats and best practices. They will need to invest in appropriate security measures and ensure that their systems are regularly updated and monitored. Failure to adequately protect these systems could result in data breaches, financial losses, and damage to the reputation of both the franchisee and the Devon Creek brand.

In addition to security, the franchisee is responsible for the costs associated with the computer systems. The franchisee must install and maintain the computer system and other computer hardware and software that Devon Creek requires for the operation of the franchised business. The franchisee must also follow the procedures related to computer systems that Devon Creek specifies in the manual or otherwise in writing.