Is the provision of additional trained representatives for on-site training and assistance within the territory guaranteed by Devon Creek?
Devon_Creek Franchise · 2024 FDDAnswer from 2024 FDD Document
f Franchisor's billing thereof to Franchisee via ACH.
- 7.4 In-Territory Remedial Training. Upon Franchisee's reasonable request or as Franchisor shall deem appropriate, Franchisor shall, during the term hereof, subject to the availability of personnel, provide Franchisee with additional trained representatives who shall provide phone or screen-share remedial training and assistance to Franchisee's personnel. For any additional on-site training and assistance within the Territory, Franchisee shall pay the per diem fee then being charged to franchisees under the System for the services of such trained representatives, plus their costs of travel, lodging, and meals.
- 7.5 Counseling and Assistance. In addition to visits by Franchisor's field representatives, as Franchisor deems appropriate, Franchisor shall, within reasonable limits and subject to the
availability of Franchisor's personnel, upon Franchisee's request and at no charge, unless such assistance is provided in Territory pursuant to Section 7.4, furnish consultation and assistance to Franchisee, either in person or by telephone, video conference, electronic mail or postal service, as determined by Franchisor, in Franchisor's sole discretion, with respect to the operation of the Franchised Business, including consultation and advice regarding employee training, marketing, operation issues, bookkeeping
Source: Item 22 — CONTRACTS (FDD page 45)
What This Means (2024 FDD)
According to Devon Creek's 2024 Franchise Disclosure Document, the provision of additional on-site training and assistance within the territory is not guaranteed. While Devon Creek may provide additional trained representatives for phone or screen-share remedial training and assistance to the franchisee's personnel upon request or as deemed appropriate, this is subject to the availability of personnel.
For any additional on-site training and assistance within the territory, the franchisee is responsible for paying a per diem fee, which is the standard rate charged to franchisees within the Devon Creek system for the services of these trained representatives. In addition to the per diem fee, the franchisee must also cover the costs of travel, lodging, and meals for the representatives providing the on-site training.
Furthermore, Devon Creek will furnish consultation and assistance to the franchisee, either in person or via methods like telephone, video conference, or electronic mail, concerning the operation of the franchised business. This includes advice on employee training, marketing, operational issues, bookkeeping, and system improvements. This service is provided at no charge unless the assistance is provided in the franchisee's territory under the conditions mentioned in section 7.4, where per diem and expenses apply.