Does Devon Creek provide training at the franchisee's onsite location?
Devon_Creek Franchise · 2024 FDDAnswer from 2024 FDD Document
e. provide training at your onsite location upon the franchisee's commencement of business operations. The training will be provided a minimum of forty (40) hours. We will determine, in our sole discretion, whether you satisfactorily complete the initial training (Franchise Agreement, Section 7.1).
b. upon your request, or as we determine to be appropriate, provide remedial in-territory training and assistance. For any in-territory training, you must reimburse all costs for the services of our trainer, including but not limited to the trainer's then-current per diem fee and all travel-related expenses, such as transportation, meals, and lodging (Franchise Agreement, Section 7.4).
Our training materials consist of videos, reference books, worksheets, and forms and/or our Operations Manual. You will receive both classroom instruction and hands-on training. You may not commence operation of the Franchised Business unless and until we determine that you have successfully completed the Initial Management Training Program.
The cost of our instructors, training materials and up to two (2) days on-site training is included in the Initial Franchise Fee. You must pay for all travel and personal expenses, including, but not limited to, all costs for your transportation and most meals for yourself and your personnel. Our current fee to provide initial training to any additional trainees or replacement trainees who attend training with you is $400 per person per day per trainer.
If you do not complete our Initial Management Training Program to our satisfaction, we reserve the right to terminate the Franchise Agreement.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 24–32)
What This Means (2024 FDD)
According to Devon Creek's 2024 Franchise Disclosure Document, Devon Creek does provide training at the franchisee's onsite location upon the franchisee's commencement of business operations. This onsite training will be provided for a minimum of 40 hours. Devon Creek will determine, in its sole discretion, whether the franchisee satisfactorily completes the initial training.
In addition to the initial onsite training, Devon Creek may also provide remedial in-territory training and assistance upon the franchisee's request or as Devon Creek determines to be appropriate. However, for any in-territory training, the franchisee must reimburse all costs for the services of Devon Creek's trainer, including the trainer's per diem fee and all travel-related expenses, such as transportation, meals, and lodging.
Devon Creek also provides initial management training that consists of videos, reference books, worksheets, forms, and/or their Operations Manual. Franchisees will receive both classroom instruction and hands-on training. The franchisee may not commence operation of the Franchised Business unless and until Devon Creek determines that they have successfully completed the Initial Management Training Program. The cost of the instructors, training materials and up to two days of on-site training is included in the Initial Franchise Fee. The franchisee must pay for all travel and personal expenses, including, but not limited to, all costs for transportation and most meals for themselves and their personnel. The current fee to provide initial training to any additional trainees or replacement trainees who attend training with the franchisee is $400 per person per day per trainer. If the franchisee does not complete the Initial Management Training Program to Devon Creek's satisfaction, Devon Creek reserves the right to terminate the Franchise Agreement.