How does Devon Creek provide individualized assistance to franchisees?
Devon_Creek Franchise · 2024 FDDAnswer from 2024 FDD Document
ranchise Agreement, Section 7.3).
- b. upon your request, or as we determine to be appropriate, provide remedial in-territory training and assistance. For any in-territory training, you must reimburse all costs for the services of our trainer, including but not limited to the trainer's then-current per diem fee and all travel-related expenses, such as transportation, meals, and lodging (Franchise Agreement, Section 7.4).
- c. upon your request, provide individualized assistance to you within reasonable limits by telephone, video conference, electronic mail or postage service, subject at all times to availability of our personnel and in reasonable limits (Franchise Agreement, Section 7.5).
- d. from time to time, as may become available, provide you with samples or digital artwork of advertising and promotional materials (Franchise Agreement, Section 10.4).
- e. maintain the Devon Creek Franchise Group, LLC website with a link to your Franchised Business contact information and completed work. (Franchise Agreement, Section 12.3.6).
- f.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 24–32)
What This Means (2024 FDD)
According to Devon Creek's 2024 Franchise Disclosure Document, individualized assistance is available to franchisees within reasonable limits. Devon Creek offers support via telephone, video conference, electronic mail, or postage service, depending on the availability of personnel.
Additionally, Devon Creek may provide remedial in-territory training and assistance upon request or if Devon Creek determines it to be appropriate. However, the franchisee is responsible for reimbursing all costs associated with this in-territory training, including the trainer's per diem fee and all travel-related expenses such as transportation, meals, and lodging.
Devon Creek also offers support by maintaining the Devon Creek Franchise Group, LLC website with a link to the franchisee's Franchised Business contact information and completed work. This allows potential customers to easily find and contact the local franchise. Furthermore, Devon Creek will build out the franchisee's "click through" subpages on their website and will be responsible for maintaining all photo galleries, calendars, or other information contained on the franchisee's subpages.